Work From Home Reservation Sales Representative

at Enterprise Holdings EAN Services, LLC

Springfield, MO

Posted on Mar. 15, 2017

Full Time

Equal Opportunity Employer

Are you searching for an outstanding opportunity with an established, reputable company and industry leader? One which offers a positive work environment, a great work/life balance and, on top of it all, one that financially rewards you for winning over and exceeding the expectations of your customers? If so, then consider a career with the Enterprise Holdings Call Center!
Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. We are looking to add outgoing, sales-minded experts, who can utilize effective selling techniques to turn customer calls into confirmed reservations, all while providing the highest level of service for which we're known! Our ideal representatives are able to successfully follow a sales strategy; they listen and communicate effectively with a wide range of callers; they don't hesitate to close the sale, and they input detailed information into the appropriate reservation system accurately and efficiently.

We work hard and reward hard work! We offer a competitive commission structure on top of our hourly pay of $12.50/hour for employees who meet monthly sales goals. What can you expect? The average representative in this role earns $350/month commission pay, with our top performing agents earning $1000+/month!

Schedule Requirements: To best serve the needs of our customers, our Reservation Sales team is available 6AM-Midnight CST. Being able to work an assigned schedule that falls within our operating hours is required and expected. Schedules include working weekends and do not rotate week-to-week. All schedules are full-time and require working 40 hours a week.

- Sales Representatives must be able to handle 80-100 incoming calls per day and talk with potential customers across multiple states and time zones
- Efficiently guide conversations and apply sales techniques to convert calls into reservations
- Provide excellent customer service to customers
- Maintain a courteous and pleasant demeanor while speaking with external and internal customers
- Strive to exceed sales targets - take appropriate steps to meet monthly personal and department sales goals (based on bookings, revenue, etc.)
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Follow sales techniques to maximize revenue
- Maintain, at a minimum, target levels of productivity and performance
- Locate and interpret complex information from a number of databases
- Adapt to the needs of individual callers
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned

Minimum Qualifications:
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be at least 18 years old
- Must currently live in the state of Missouri
- Must currently live in the Springfield metro area
- One year sales or customer service experience required
- Must meet at least one of the following qualifications:
- Previous experience working in a call center environment
- Previous experience working from home
- Previous experience working in a position with minimum performance goals, minimum sales goals, and/or a commission based pay structure
- Basic computer navigation skills and ability to toggle between different computer screens and programs
- Have permanent residence with a defined working space that is clean, ventilated and quiet
- Ability to participate and complete mandatory training for 3 weeks M-F from 9-5:30pm CST
- Ability to complete I-9 work authorization paperwork in person
- Ability to take any shift Sunday through Saturday, from 6am to Midnight Central Time zone
- Must be available to work both weekend days (Saturday & Sunday), 40 hours/week

Technical Qualifications:
- Computer or PC (no Mac)
- Compatible OS Versions: Windows 7, 8, 8.1 and Windows 10
- Computer USB Headset with microphone
- Modem and router
- Must be directly connected to router/modem via Ethernet cable
- High speed Internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
- Minimum upload speed of 2mbps
- Minimum download speed of 5mbps
- Use of wireless and WiFi air cards is prohibited

If interested, please apply online at https://track.talentbrew.com?jobmediaid=188549&typeid=1

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