Teller Member Services Full Time

at Kentucky Telco

Louisville, KY

Posted on Oct. 18, 2016

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TELLER MEMBER SERVICES REP

The primary purpose of this position is to assist the Credit Union in fulfilling our mission of making a positive difference in each member’s financial life. Provide various financial services to current and prospective members of the Credit Union.

The ideal candidate has a proven record of exceeding sales goals with a financial background. A positive, outgoing attitude is a must.

Kentucky Telco offers EXCELLENT PAY plus GREAT MONTHYLY INCENTIVES for Tellers who are successful in their role!

Specific Duties:
•Deliver high-quality, consistent service to both external and internal members that fulfill our service promises.
◦Respectful, Resourceful, Attentive, Responsive, Accurate, and Appreciative.
•Identify the financial needs of the members and suggest an appropriate Credit Union solution. Cross-sell appropriate products and services to benefit the member and achieve sales goals set forth by the Credit Union.
•Build and maintain strong member relationships by providing prompt, reliable and courteous service when assisting members with financial transactions and services.
•Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
•Open new accounts and service existing accounts. Set up new account files and provide members with all necessary membership information.
•Maintain an up-to-date and comprehensive knowledge of all credit union products and services. Maintain an up-to date and comprehensive knowledge on all related polices and procedures, rules and regulations, including robbery procedures.
•Balance cash drawer at the end of the shift and compare totals to core processor totals. Research and resolve discrepancies. Report any discrepancies to immediate supervisor and VP/Operations.
•All other duties as assigned.

Position Requirements:
•MUST:
◦Pass a background check
◦Have acceptable credit.
•Previous teller experience helpful, but not required.
•Sales experience strongly preferred.
•Maintain a consistent, positive attitude by exhibiting a pleasant demeanor, smiling and welcoming members and employees.
•Communication and interpersonal skills to build relationships, trust, and effectively work with members and co-workers.
•Abide by Telco’s Service Mission and Promises.
•Proficiently utilize a personal computer and applicable software.

Kentucky Telco is an Equal Opportunity / Affirmative Action employer. Kentucky Telco Credit Union selects qualified individuals without regard to race, color, religion, sex, national origin, disability, age (40 and over), genetic information, classification as a veteran of the Vietnam era or any other characteristic protected by applicable federal, state or local law. It is the practice of the Credit Union to act affirmatively to expand employment opportunities that contribute to a diverse workforce. The Credit Union is committed to this concept and the principles of the Equal Pay Act of 1963, the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973 and the Vietnam Era Veteran's Readjustment Assistance Act of 1974, as well as the various other federal, state and local civil rights laws and the guidelines promulgated by the agencies responsible for the implementation of these laws.

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