Technical Support Reps-Spectrum Business

at Spectrum

Austin, TX

Posted on Oct. 27, 2017


Full Time


Health Insurance, Dental Insurance, Vision Insurance, 401k / Retirement Plan

TECHNICAL SUPPORT REPRESENTATIVE (SPECTRUM BUSINESS)

Everything you want to be!

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent! Keep in mind we are not just a cable company; as a Spectrum Business Technical Support Representative, you will support phone, cable, internet, and video services to keep America’s Small Businesses running! Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.

As a team member in our Business Class Care Department, you will assist customers by answering incoming telephone calls providing technical troubleshooting in areas such as gateway connectivity and email support. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you make customers happy—today and going forward.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative approach.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

Ability to use a PC, including word processor, spreadsheet, database and Internet based applications.

Basic skills required to work in the Business Class Care Department environment:

Ability to speak to customers in a polite and professional manner
Assist customers of all technical levels through efficient troubleshooting of Internet connections, phone services and email support and video related issues over the phone.

Preferred Technical Knowledge:

Knowledge of Internet and LAN technology, including TCP/IP Protocols
Knowledge of CSG/ICOMS and Remedy Ticketing system
Knowledge of diagnostic tools used to troubleshoot DOCSIS Modem issues
Knowledge of DNS
Knowledge of webhosting and records (A, PTR, MX, CNAME)
Cloud Service Support

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Requisition Number: 205552BR

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

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