Technical Support Representative - Internet/Phone

at Spectrum

Buffalo, NY

Posted on Sep. 15, 2017


Full Time


$14.25 Hourly


Health Insurance, Dental Insurance

Technical Support Representative - Internet/Phone

We are currently seeking HSD/Phone Tier 3 Technical Support Reps for or our Customer Service Department located at our Buffalo, NY (Waterfront) Call Center.

5 Week Training
Shift after Training: Evening Shifts Only (Weekend Availability Required)

Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:
Provide technical customer service to Charter Spectrum customers with technical problems or questions about their internet, phone, My Account, or Spectrum Apps.

Essential Job Functions:
Provide high level of customer service over the phone in an efficient, friendly, and knowledgeable manner
Via Phone help customers set up wireless devices in their home
Answer customer questions on digital phone features and service.
Troubleshoot internet connectivity with customer owned devices
Willingness to learn and stay current with new internet connected devices including mobile phones, gaming systems, computers, and other in home technology.
Perform all other duties as assigned.

Job Requirements: (skill, knowledge & abilities to be successful in this role)
Experience or knowledge with Windows-based computer software applications and operating systems including Windows 7 and 8, MAC OS X or later, Android Jelly Bean or higher, and iOS 7, Microsoft XBox 360, Xbox One, Sony PS3, PS4, Roku, Samsung TVs, other internet enabled devices.
Knowledge of online services, browsers and mobile device apps
Willingness and ability to be sedentary in office role and field customer telephone calls for 8 hours.
Understanding of WiFi networks
Understanding of what bandwidth is related to internet speeds
Effectively communicate with customers and other departments over the phone

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education and Experience:
High school diploma, GED, or equivalent education required

Apply on line - see apply buttons
Requisition # 203839BR

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

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