Team Lead 2 - ES


Durham, NC

Posted on Jul. 14, 2017

Hours: M-F 8am - 4:30pm

The Eligibility Team Lead ll is responsible to assist the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned work load.
Essential Duties and Responsibilities:

  • Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
  • Provide daily/weekly account reports to the Department Manager.
  • Prepare and conduct staff training.
  • Maintain time and attendance records for staff.
  • Delegation and inspection of workflows.
  • Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
  • Meet goals and objectives as assigned by management
  • Report and document employee disciplinary problems to the department manager.
  • Maintain good working relationships with state and federal agencies
  • Assist other patient representatives in the unit with questions they have regarding how to work accounts
  • Direct the workflow for the unit.
Additional Duties and Responsibilities:
  • Screen patients for eligibility programs on the state and Federal levels.
  • Identify all areas of patients' needs and direct them to the appropriate agency for assistance.
  • Start the application process when possible.
  • Advise patients regarding assistance programs.
  • Record thorough and accurate documentation on patient accounts in the CUBS system.
  • Assess the status and progress of applications.
  • Process escalated calls.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Oversee the client inventories for the hospitals assigned to the unit and be proactive in resolving issues.


  • High school diploma or equivalent is required
  • Bachelor's Degree preferred.
  • 3 - 5 years experience in a leadership role is preferred.
  • 3 - 5 years experience in a healthcare eligibility role (government or hospital) preferred.
  • Excellent written and verbal communication skills.
  • Demonstrated leadership abilities.
  • Ability to present oneself in a professional and courteous manner at all times.
  • Ability to stay on task with little or no management supervision.
  • Demonstrate initiative and creativity in fulfilling job responsibilities.
  • Ability to prioritize multiple tasks in a busy work environment.
  • Strong working knowledge of personal computers including Microsoft Office.

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