Posted on Jul. 7, 2017
Health Insurance, Dental Insurance, Life Insurance, 401K, Vision Insurance
We are a 24/7 Call Center. Multiple shifts are available!
Duties and Responsibilities:
Answers inbound customer calls. Obtains specific customer information for taxicab and wheelchair taxicab service including telephone number, pick-up location, destination, time and return trip information, vehicle type needed, and number of passengers. Enters obtained information into the computerized dispatch system. Directs non-taxicab related customer calls to other various departments. Assists customers with fare status information, including Estimated Time of Arrival (ETA). Provides necessary information to customers regarding travel times and price quotes. Notifies customer service of specific taxicab requests such as wheelchair taxicab, child restraint seat, and contract property requests. Transfers customer inquiries to appropriate person or department such as Call Center Supervisor, Call Center Manager or Operations Manager. May also be required to perform other related duties as requested.
Reports to: Call Center Manager.
Mears Transportation Group is the largest provider in the Orlando area of: Shuttle, Taxi cab, Luxury sedan, Limousine, Charter bus transportation. With a fleet of over 1,100 vehicles, our organization is dedicated to exceeding our customers service expectations. We accomplish this by applying state-of-the-art technology to our maintenance programs, phone systems and dispatch systems. We also invest in our people through on-going customer service training and sophisticated safety programs.
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