Studio Manager

at OrangeTheory Fitness

Austin, TX

Posted on Sep. 16, 2016

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Orangetheory Fitness is not only the hottest workout, it's a great place to work. Ranked as one of Inc. magazine's Fastest-Growing Private Companies and a top franchise in the world by Entrepreneur's Franchise 500®, Orangetheory Fitness is a premier fitness brand. As part of an exciting business, you can make a difference by helping people meet their health and fitness goals.

At Orangetheory Fitness, our goal is to share in the experience with our members. We introduce people who are looking to better themselves to a tried and proven program designed to deliver results. Backed by the science of post-exercise oxygen consumption (EPOC), our heart-rate monitored training is designed to keep heart rates in a target zone that spikes metabolism and increases energy. The result is the Orange Effect – more energy, visible toning and extra fat and calorie burn for up to 36 hours after your workout! For more information about our science backed workout, please visit www.orangetheoryfitness.com.

We are currently seeking qualified Studio Managers at all of our Austin area locations:
*Domain
*Arbor Town Sqaure
*Avery Ranch
*Triangle
*Round Rock
*North Round Rock
*Westlake
*Lakeline
*Leander

As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation/marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.

ESSENTIAL DUTIES & RESPONSIBILITIES
* Manage and exceed all OTF sales and operational budgets
* Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
* Oversee the sales process and systems
* Manage, monitor, coach-develop, and evaluate the performance of all OTF-related managers and staff
* Compliance and adherence to OTF Business Policies for daily studio operations
* Monitor the hiring, training and scheduling of all OTF studio staff
* Recruit and on-board all new OTF employees
* Build and maintain OTF class size through scheduling optimization
* Develop a high energy culture through contests and incentive based motivation
* Model all studio activities through self-involvement (leading by example)
* Train and mentor subordinates for ongoing success and future growth
* Ensure OTF branding through consistency and continuity in all actions
* Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team
* Manage disciplinary actions involving all OTF studio employees
* Responsible for meeting performance metrics ( KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance

OPERATIONAL DUTIES:
* Responsible for 30-60-90 and annual OTF staff performance reviews
* Enforce OTF corporate policies, business practices, systems and processes
* Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries(general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
* Provide and maintain the highest level of customer service
* Provide effective decision making regarding customer service issues
* Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement
* Responsible for ensuring that the facility is clean, maintained and operationally sound

JOB QUALIFICATIONS:
* Proven sales leadership REQUIRED
* Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
* Min 2-3 years of previous sales experience required
* Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
* Previous management experience in the health & fitness industry strongly recommended
* Strong work ethic, integrity, and professional demeanor
* Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
* Solid verbal and written communication skills required
* Ability to multi-task and manage client and staff concerns
* Strong computer skills required with knowledge of MS office programs (Excel, Word)
* Associate or Bachelor's degree in business or related field with 3+ years of management experience preferred
* Ability to work and function in a TEAM environment
* Flexible to work day, evening and/or weekend hours as needed
* Health & Fitness minded people with a passion for fitness strongly preferred

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