SR IT Field Technician

at KLX Energy

Midland, TX

Posted on Apr. 17, 2017

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Wednesday, April 26th
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KLX is currently seeking an Sr. IT Field Technician for our Midland, TX location.

Under limited supervision, provides advanced technical support to the organization's internal users of computer software, hardware and peripherals.


Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.

Collaborates with network services, infrastructure services, security, software systems engineering and/or application development in order to restore service and/or identify problems.

Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents.

Provides input on project tasks and effort as required.

Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed.

Acts as “smart hands” for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.

Perform installations, updates, repairs, upgrades, backups, and other maintenance. May also perform phone, email and remote desktop troubleshooting assistance.

Documents user technology and support standards and processes to improve service delivery.


Bachelor's degree from a four-year college or university in information technology, computer science, business administration or related field of study

A minimum of 4 - 6 years’ experience

Demonstrated experience of success as a Field Technician

Travel up to 20%

Preferred Qualifications:

6 - 8 years’ experience

A+, Network+, MCP, ITIL certifications

KLX Energy Services LLC provides a broad range of technical solutions and equipment to our customers. We provide the right people, best equipment and most convenient locations to deliver expert energy services for every phase of the wellsite. This includes drilling, completions, re-fracing, production, workover, and plug and abandonment. From technical services and wireline to rentals and accommodations, we keep our customers operations running economically, effectively and safely.
At KLX, you'll work side-by-side with devoted professionals. You’ll enjoy the benefits of a strong and evolving company; such as excellent compensation and benefits packages, limitless opportunities for professional growth, and a voice in shaping our future. All while working in an environment that emphasizes teamwork, integrity, and professionalism.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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