Sampler Agent

at Diamond Resorts International

Orlando, FL

Posted on Oct. 17, 2016

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Sampler Agent (Exit/Discovery Sales)

Diamond Resorts International® manages vacation ownership resorts and sells vacation ownership points that provide members and owners with Vacations for Life® at over 330 managed and affiliated properties and cruise itineraries.

Brief Description
The Sampler Agent is responsible for selling the Diamond Resorts International® trial ownership program. This program allows guests to experience Diamond ownership on a limited basis. The Sampler Agent adheres to Diamond Resorts International® principles of guest satisfaction and sales processes.

Greet guest after the sales presentation to conduct a survey of guest’s experience and present the trial ownership program in a professional manner, with the goal of selling the program.
Sell non-purchasers on our Sampler trial package by explaining to them how it works and what they receive.
Present company programs and products face to face in a proper, timely and professional manner.
Present appropriate pricing and options in accordance with specified guidelines.
Close and solidify the sale, by asking the guest to purchase according to training specifications and direction of management
Answer all post-sale client inquires to ensure customer satisfaction.
Follow all approved sales closing procedures and complete all appropriate new trial program documentation as required.
Process credit applications, financing options and other sales-related duties.
Achieve established sales goals within established time-frames; establishes commitment to goals, self and the Company.
Adhere to all established sales and corporate policies & procedures.
Maintain the highest level of company/competition product knowledge by attending all required training sessions.
Must maintain performance standards as directed.
Ensure compliance of timekeeping, including clocking in & out procedures and attendance.
Ensure confidentiality in all facets of the job.
Assist in other clerical and analytic tasks as assigned.
Provide superior customer service in accordance with the Company DRIven to Excellence standards.
Maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Operate office machinery (i.e., computer, copy machine, fax machine).
Perform other duties as assigned.
A more detailed job description is available upon request from the Human Resources Department.

One (1) to two (2) years of previous sales experience with a strong emphasis in “closing”, and a proven track record with a strong closing percentage.
Computer proficiency in Microsoft Word, Excel and Outlook.
High School diploma, GED or equivalent.

One (1) year experience in vacation ownership/timeshare sales.
Real Estate or Timeshare License if required by local state-mandated law.

Very strong & proven sales and closing skills.
Ability to make effective sales presentations and work independently.
Team player.
Energetic, outgoing, tenacious and goal oriented.
Excellent customer service skills.
Excellent interpersonal and communication skills.
Time management; the ability to organize and manage multiple priorities.
Problem analysis and problem solving skills.
Initiative and adaptability.
Detail oriented.


Diamond Resorts International® offers:
Excellent earning potential.
Excellent benefits program including company matching 401(k).
Eligibility for our tuition reimbursement program.
Resort Privilege Program (eligibility for travel discounts).
Industry leading training program.
Fun working environment.
Unlimited real growth opportunities.