Route Sales Professionals

at Krispy Kreme

Concord, NC

Posted on Apr. 26, 2017

The Area Salesperson is responsible for growing sales in a designated territory. This includes securing orders from new and existing customers, establishing and maintaining customer relations, merchandising product to maximize sales, providing accurate and timely delivery of the product to customers, and managing orders and returns.

A successful Area Salesperson will perform all duties in accordance with company policy, standards or established procedures. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behaviors and a high energy level are necessary.

Principal Duties and Responsibilities

Sales
• Establish relationship with appropriate manager at each account
• Coordinate with customer the best location for displays in order to maximize sales
• Coordinate with customer to secure additional displays
• Audit accounts for product mix and inventory
• Make suggestions to customer for additional product items available
• Project/Forecast customer orders with the use of various tools to include handheld computers or invoices
• Secure customer orders for products according to customer expectations
• Utilize sales tools on daily basis (i.e., handhelds, order forecast sheets, etc.)
• Set-up and maintain sales displays to ensure that they are positioned in appropriate locations and clean at all times
• Operate automated computer hand-held invoicing/sales data equipment where applicable
• Execute product promotions to maximize sales
• Monitor and control returns to maximize profitability
• Identify potential new accounts and work with Sales Management to secure relationship

Customer Service
• Greet customer in a courteous manner
• Promptly, professionally and appropriately address any customer complaints, concerns and inquiries
• Handle difficult customer situations professionally
• Responsible for notifying manager of any customer complaints/concerns and action taken

Product Delivery
• Load delivery vehicle with appropriate product counts and varieties for the daily delivery schedule
• Safely drive and operate the delivery vehicle
• Deliver accurate product orders to customers by the agreed upon delivery time
• Remove out of date product each delivery date and issue appropriate credits
• Execute proof of delivery requirements to allow for collection of account receivables
• Load out of date product and empty racks and trays into vehicle for return to work site
• Track returns and dispose of out of date product according to company policy
• Deliver and stage empty trays and carts at worksite according to company standards

Safety and Sanitation
• Comply with all safety and sanitation standards
• Maintain good personal hygiene
• Maintain a clean and neat uniform at all times
• Drive safely and abide all appropriate traffic rules and regulations
• Maintain a clean vehicle at all times
• Maintain clean sales displays
• Report all moving violations and accidents involving injury or property damage immediately

Vehicle Maintenance
• Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required
• Keep company vehicle clean
• Perform basic maintenance such as checking the oil
• Report any vehicle maintenance concerns to a supervisor

Leadership
• Uphold an ethic of teamwork with fellow employees
• Maintain a sincere, courteous and respectful demeanor with coworkers, supervisors and customers
• Work with management and supervision to improve performance and implement new initiatives
• Use good judgment and avoid risk taking while operating a company vehicle

Physical Requirements
• Lifting up to 75 pounds occasionally; and /or up to 50 pounds frequently
• Using hand-trucks or carts to push/pull products, often on ramps/lift gates
• Maneuver hand trucks and carts up sidewalk curbs and through store aisles.
• Considerable amounts of driving, approximately 3 – 6 hours per day, typically in a Box Delivery Truck with automatic transmission
• Frequently involves working evening/night shifts, lasting approximately 9-12 hours.
• Lifting, sliding and positioning Dock plates and truck ramp
• Manual product handling to include staging, stacking and organizing individual product items, product carts and trays
• Completing route paperwork and reports using handheld computer device and/or written tickets and forms

Visual/Audible Acuity Requirements
• Must be able to meet requirements for a driver’s license.
• Must be able to read and distinguish between products, product boxes, and labels
• Must be able to read numerals, computer screen, match written and typed information off checks

Working Conditions
• The worker is subject to inside and outside environmental conditions.
• If the truck is not air-conditioned and the store is located in an especially hot region, the worker may be subject to extreme heat (temperatures above 100 degrees for more than one hour).


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