Retail Sales Associate

at Empire

Baton Rouge, LA

Posted on Mar. 13, 2017

Full Time

POSITION SUMMARY
The Retail Sales Associate promotes and sells company products, services and flooring solutions in a retail sales environment and to provide exceptional customer service at all times.

Duties and Responsibilities:
• Approach and market Empire product offerings to retail customers.
• Make recommendations to customers on the options available based on budget, design preferences, and application.
• Conduct in home customer visits as necessary.
• Take measurements of flooring area to use in determining final price.
• Facilitate measuring using custom measuring tools.
• Engage in active negotiations with customers on price using Empire pricing guidelines.
• Take payments from customers for products sold.
• Merchandise all products in store according to company specifications.
• Maintain area of responsibility with respect to cleanliness, product display, and pricing.
• Ensure customer satisfaction.
• Perform other functions as necessary or assigned.
Knowledge and Skills Required:
• Associate’s Degree or equivalent work experience.
• Three years’ experience in a retail sales environment.
• Experience in the flooring industry is a plus.
• Customer relations experience desired.
• Knowledge of Empire products, services, and organizational structure helpful.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to demonstrate a personable and professional demeanor at all times.
• Good ability to make decisions based on facts on hand to negotiate on Empire’s behalf.
• Excellent ability to use clear, concise diction and professional vocabulary.
• Detail oriented.
• Basic proficiency in MS Word, Outlook, and MS Excel.
• Ability to use an electronic tablet as a sales and measuring tool.
• Good ability to work independently and as part of a team.
• Strong flexibility in a rapidly changing environment.
• Ability to multi-task.
• Excellent organizational skills.
• Enthusiastic and friendly attitude.
• Ability to create and exhibit a sense of ownership.

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