Restaurant Supervisor

at Epicurean Hotel

Tampa, FL

Posted on Sep. 6, 2017


Full Time


$15.00– $15.00 Hourly

Restaurant Supervisor will be responsible for ensuring exceptional service to all guests and have the ability to develop and maintain a strong team environment that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Hotel Performance
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Education requirements• High School diploma or higher

Experience requirements• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

QualificationsPhysical Demands
• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range

ResponsibilitiesEssential Functions
• Responsible for sales and profit in their area
• Responsible for daily function of the restaurant operation to include the bars.
• Ensure that scheduled functions are complete and are set up accurately
• Assist in maintaining a motivated, interactive positive team
• Assist with training staff
• Maintain professionalism with team members, managers and guests.
• Open and close shift in accordance with the managers checklist
• Greet guests, initiate conversations with guests and solicit feedback from guests.
• Handle daily scheduling of team members and make adjustments when necessary
• Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
• Solve team member issues such as call outs or any other daily issue that should arise with team members
• Find solutions to guest issues such as last minute changes in reservations, cancellations, etc.
• Stay on the floor the entire meal period
• Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
• Ensure daily side work has been completed prior to staff leaving
• Ensure team is in proper uniform / approved attire
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• Monitor and maintain tables
• Rotate stations fairly
• Demonstrate positive communication with team
• Maintain fair and consistent coaching and counseling
• Attend meetings as necessary
• Communicate and maintain positive inter-departmental relations
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Communicate with managers and next shift any issues

SkillsMental Demands
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Work hours• Various Shifts / Ability to work long hours as needed

Hospitality Guest Guests Client Customer Customer Service Policies Guest Service Hillsborough Pinellas Tampa Tampa Jobs Hotel Jobs Hospitality Jobs Beverage F&B Food and Beverage Inventory SafeStaff Hotel Restaurant Safety Quality Communication Skills Verbal Written Confidentiality Drinks Cocktail Drink Bar Serve Liquor Beer Brews IPA Craft Brews Guest Experience Bar Experience Recommendations Order Orders Serving Staff Cash Bank Utensils Bar Equipment Exceptional Experience Receipts Food & Beverage Supervisor Supervisor Restaurant General Manager Assistant Restaurant Manager Restaurant Supervisor Exceptional Service Manage Manager Lead Leader Maintain Strong Team Environment Autograph Collection Standards Hotel Policy Hotel Standards Mainsail Mainsail Lodging & Development Responsible for Sales and Profit Responsible for Daily Function of Restaurant Responsible for Daily Function of the Bars Scheduled Function Set Up Scheduled Events Professional Maintain Professionalism Open and Close Shift Open Shift Close Shift Manager's Checklist Greet Guests Initiate Conversations with Guests Solicit Feedback from Guests Staff Scheduling Daily Scheduling of Team Members Floor Plans Reservations Schedules Solve Issues Troubleshoot Solve Team Member Issues Employees Staff Last Minute Changes in Reservations Cancellations Meal Period Daily Side Work Rotate Stations Monitor and Maintain Tables Attend Meetings Positive Relations Check IDs Check Customer Identification Verify Age Requirements Purchase of Alcohol GSS Marriott Previous Hospitality Experience Preferred Hospitality Experience Verbal Skills Written Skills Ability to use Technology iPads Tablets Computer Computer Literate Deadlines Maintain Confidentiality Anticipate Problems Prevent Problems Solve Problems 33606
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