Restaurant Host

at Epicurean Hotel

Tampa, FL

Posted on Sep. 1, 2016

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Full Time

Restaurant Host(ess)
Reports to: Restaurant General Manager, Assistant Restaurant Manager, Food & Beverage Supervisor
Status: Non‐Exempt Job

Summary:
Restaurant Host will be responsible for greeting and seating all guests in the restaurant to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience

Essential Functions:
• Welcome each guest genuinely and seat them as quickly as possible
• Maintain reservations on OpenTable
• Ability to converse with guests to make them feel comfortable if there is a wait for tables
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform / approved attire
• Work as a team with all team members within the hotel
• Check greeter station assigned for cleanliness of area
• Ensure the front of the restaurant is clean and all objects are dust free
• Check all tables to ensure they are set up and ready to be seated with guests
• Communicate to servers when seating tables
• Assist servers when necessary
• Have knowledge of all areas within the hotel
• Ability to communicate to the managers the flow of the restaurant
• Quote accurate wait times
• Watch the flow of the restaurant
• Knowledge of menu and wine to assist guests with questions and or suggestions
• Detail tables and remove items not in use, e.g. seating a party of two at a four top, the extra place settings should be removed
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Perform other duties as management requests to service our guests
• Ability to use POS (point of sale) system
• Take ownership of the restaurant
• Assist managers with daily duties such as scheduling of stations
• Follow the procedures addressed in the training manual

Hotel Performance:
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards Education & Experience:
• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Physical Demands:
• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs.
• Corrected vision to normal range
• Long hours sometimes required Mental Demands
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary