Reservation Collections Agent

at Hilton Grand Vacations

Orlando, FL

Posted on Sep. 15, 2016

Provide superior customer service to expired marketing package guests by offering an opportunity to use package by collecting an extension fee and assisting guest in booking dates to travel to one of our resort sales centers.

WHAT WILL I BE DOING?
-Give the best guest experience possible that falls in line with our Mission, Vision and Values.
-Call expired marketing package guests to verify details, answer questions, offer opportunity to use package by collecting an extension fee and assist in booking dates.
-Follow up with guests to book dates or assist for customer service reasons
-Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
-Ensure the privacy and security of confidential information about our guest and our company
-Assist management with special projects
-Keeping accurate log of reservations and extensions on spreadsheet
-Expertise in the reselling and saving of packages
-transfer guests to our different Transfer Partners
-meet minimum production standards for collections and extensions
-collecting of fees

BASIC QUALIFICATIONS

* Must have excellent written and verbal communication skills.
* Multi-Task
* Must possess basic data entry and word processing skills.
* High School Diploma/GED
* Must be able work a variable schedule, including evenings and weekends based on call center needs.
* Call center and collections experience a plus.

Job Requirements
WHAT ARE WE LOOKING FOR?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:

* Living the Values

* Quality

* Productivity

* Dependability

* Customer Focus

* Teamwork

* Adaptability

WHAT BENEFITS WILL I RECEIVE?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

WHAT WILL IT BE LIKE TO WORK FOR THIS HILTON WORLDWIDE BRAND?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the world's most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.

CURRENTLY, HILTON GRAND VACATION IS A SUBSIDIARY OF HILTON. WE PRESENTLY ANTICIPATE THAT, AT SOME POINT IN 2016, HILTON GRAND VACATIONS WILL BE SPUN OFF FROM HILTON AND BECOME AN INDEPENDENT, PUBLIC COMPANY. WE DO NOT ANTICIPATE THAT THIS CHANGE WILL AFFECT YOUR TERMS OF EMPLOYMENT.

EOE/AA/Disabled/Veterans

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