Project Team Lead

at MedAssistSolutions.com

Joplin, MO

Posted on Nov. 23, 2016

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TEAM LEAD- FREEMAN HEALTH SYSTEM, MON-FRIDAY, 8:00A-4:30P

GENERAL SUMMARY:

The Eligibility Team Lead l is responsible to assist the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned work load.
FOUNDATION KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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* Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
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* Provide daily/weekly account reports to the Department Manager.
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* Prepare and conduct staff training.
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* Maintain time and attendance records for staff.
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* Delegation and inspection of workflows.
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* Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
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* Meet goals and objectives as assigned by management
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* Report and document employee disciplinary problems to the department manager.
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* Maintain good working relationships with state and federal agencies
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* Assist other patient representatives in the unit with questions they have regarding how to work accounts
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* Direct the workflow for the unit.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

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* Screen patients for eligibility programs on the state and Federal levels.
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* Identify all areas of patients' needs and direct them to the appropriate agency for assistance.

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* Start the application process when possible.
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* Advise patients regarding assistance programs.
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* Record thorough and accurate documentation on patient accounts in the CUBS system.
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* Assess the status and progress of applications.
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* Process escalated calls.
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* Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
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* Maintain awareness of and actively participate in the Corporate Compliance Program.
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* Oversee the client inventories for the hospitals assigned to the unit and be proactive in * resolving issues.

JOB REQUIREMENTS

EDUCATIONAL/VOCATIONAL/PREVIOUS EXPERIENCE RECOMMENDATIONS:

* High school diploma or equivalent is required
* Bachelor's Degree preferred.
* 1 - 3 years experience in a leadership role is preferred
* 1 - 3 years experience in a healthcare eligibility role (government or hospital) preferred
* Excellent written and verbal communication skills.
* Demonstrated leadership abilities.
* Ability to present oneself in a professional and courteous manner at all times.
* Ability to stay on task with little or no management supervision.
* Demonstrate initiative and creativity in fulfilling job responsibilities.
* Ability to prioritize multiple tasks in a busy work environment.
* Strong working knowledge of personal computers including Microsoft Office.

WORKING CONDITIONS:

* Call Center environment or onsite at a contracted facility
* Must be able to sit for extended periods of time.