Patient Service Representative

at Quantum Health

Columbus, OH

Posted on Sep. 12, 2017


Full Time


Health Insurance, Dental Insurance, 401k / Retirement Plan, Vision Insurance

We are looking for empathetic, energetic, smart & service-minded healthcare warriors to join our team. As a PSR, you are the first point of contact for our members and their healthcare providers. Whether answering a seemingly simple question, or unraveling a complicated billing issue, the primary role of the PSR is to serve as an advocate for our members. By working directly with members, as well as providers, caregivers and other vendors on the member's behalf, we take the confusion out of the complex healthcare system.

Must Apply in Person
Wednesday, September 27th / 10am – 2pm
Click apply for location details and to register your interest.

Education requirementsBachelor's degree or some college preferred; high school diploma or equivalent required

Experience requirementsStrong desire to help others; empathetic and caring attitude
Attentive & curious, with the ability to be a focused listener
Ability to think critically & solve complex problems when time is of the essence
Proven ability to work both independently, and collaboratively as an effective team member
Full-time position requiring successful completion of 7-week training program
Hours during 7-week training program: Monday – Friday from 9:00 AM – 6:00 PM.
Once training is completed, schedules are normally assigned within the hours of 10:00 AM –8:00 PM Monday – Friday. Our operating hours are 8:30 am – 10:00 pm.
Proficient in using MS Office, specifically Microsoft Word and Excel
All job offers are contingent on successful completion of a background check

ResponsibilitiesProvide exceptional customer service through inbound & outbound calls with our members, their providers, and other vendors, regarding everything from benefits coverage to claims and billing issues
Coordinate care by working directly with patients, providers, claims payers, pharmacies, and any other parties relevant to the healthcare of the patient
Ask probing questions to identify and escalate issues relevant to a member's healthcare journey
Advocate for our members through education regarding their health plan and available benefits, and connecting the needed resources or parties to support & streamline their healthcare journey
Utilize Quantum Health's systems and technology to accurately document all member & provider contacts related to patient care
Participate in Quantum Health's innovative business growth projects as needed

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