Patient Acnt Rep 1 - ES


Louisville, KY

Posted on May. 19, 2017

Hours: Monday - Friday 9:30am-6:00pm

The goal of the Patient Account Representative l is to successfully resolve accounts. Contact patients by telephone and screen them for state, county and Federal assistance programs.

FOUNDATION KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Screen patients for eligibility programs on the state and Federal levels
* Identify all areas of patients' needs and direct them to the appropriate agency for assistance
* Start the application process when possible
* Advise patients of the appropriate assistance program(s) to best suit their individual needs
* Provide detailed instructions to patients in regard to securing all available program benefits
* Advise patients of program time limitations and ensure that all deadlines are met
* Complete all necessary steps in locating patients and involving the outside field staff when necessary
* Obtain all necessary information from patients upon the initial contact when possible
* Record thorough and accurate documentation on patient accounts in the CUBS system
* All documentation in the CUBS system should be clear and concise
* Maintain a positive relationship with patients throughout the entire application process
* Assess the status and progress of applications
* Contact government agencies when necessary

* Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.


* Maintain good working relationships with state and Federal agencies
* Resolve accounts in a timely manner
* Meet daily productivity goals and objectives as assigned by management
* Maintain confidentiality of account information at all times
* Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
* Maintain awareness of and actively participate in the Corporate Compliance Program
* Maintain a neat and orderly work station
* Assist with other projects as assigned by management



* High school diploma or equivalent is required
* Prefer previous customer service/call center experience
* Prefer previous experience with medical coding or billing
* Proficient PC knowledge and the ability to type 30-40 wpm
* Ability to effectively work and communicate with coworkers, patients, and outside agencies
* Ability to present oneself in a courteous and professional manner at all times
* Ability to stay on task with little or no management supervision
* Demonstrate initiative and creativity in fulfilling job responsibilities
* Excellent organization skills
* Ability to prioritize multiple tasks in a busy work environment
* Reliability of task completion and follow-up

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