Posted on Jun. 1, 2017
Full Time, Part Time
The Night Auditor balances all hotel and restaurant transactions daily and assists guests
efficiently, courteously and professionally in all Front Desk related functions providing excellent
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.
Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.
Respond to all pages/radio calls immediately.
Responsible and accountable for issued bank. Count bank at beginning and end of shift.
Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures.
Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
Ability to compute basic mathematical calculations including addition, subtraction, multiplication and division.
Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.
Audit guest accounts to ensure that room rate and coding is correct and consistent.
Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.
Post room and tax to all active guest accounts.
Run all computer reports to complete gross revenue report worksheets.
Input gross revenue report figures. Complete the gross revenue reports in a timely manner.
Communicate and work as a team with other departments as needed.
Handle guest mail, messages, faxes and safe deposit boxes following established procedures.
Ensure all credit cards, cash, and change fund are balanced throughout each shift.
Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.
Refer guests to hotel outlets to maximize hotel revenue.
Verify and safeguard the Front Desk bank.
Retrieve guest packages from shipping department.
Communicate with incoming staff and management by recording information on pre-shift board. Inform management of any guest or system-related problems.
Print the guest folios for express checkout and ensure that they are being placed under the guest’s door at the appropriate time.
Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.
Reconcile daily gift shop revenue and print applicable reports.
Restock gift shop as necessary.