Member Services Coordinator

at Enterprise Holdings EAN Services, LLC

Saint Louis, MO

Posted on Aug. 25, 2016

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Full Time

Equal Opportunity Employer

The St. Louis Contact Center for Enterprise Holdings EAN Services, LLC is excited to announce it currently has an opening for a Member Services Coordinator in our CarShare department! This individual will provide ongoing customer service to current and potential Car Share members via telephone, email and online correspondence. This is a great opportunity for someone who is a self-starter and has the desire to contribute to this growing division of the company.

This position offers the opportunity to work a five-day work week or four-day work week, depending on the business need. Shifts will start between the hours of 7am-11pm, and this position will require work on Saturday and/or Sunday. The opportunity is located at the Contact Center off of St. Charles Rock Road.

This position has a starting pay of $13.95/hour.

- Provide direct customer service support to current and potential members/drivers via telephone and email utilizing the CarShare operating systems
- Develop a clear understanding of the CarShare operating systems
- Develop and maintain strong working knowledge of CarShare
- Provide transaction, invoice and individual account support to CarShare members
- Participate in evaluating and improving the membership and driver application and user experience
- Assist members with troubleshooting during the reservation/rental experience
- Provide on-going support to the operating groups to assist in the on-going growth and development of both initiatives
- Provide basic account management support directly to Business Rental Customers
- Identify problems, determine the key pieces of information needed to solve the problem and recognize relationships between pieces of information
- Technical ability to troubleshoot issues based on an understanding of the CarShare software and hardware solutions

Minimum Qualifications:
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be at least 18 years of age
- Bachelor's degree preferred
- Minimum 1 year consecutive work experience at the same employer
- Minimum 1 year of customer service experience
- Intermediate level of proficiency with Microsoft Office products (Excel, PowerPoint, Word & Outlook)
- Apart from religious observation, must be available to work weekends (Saturday and/or Sunday)
- Must be able to work shifts with start times between the hours of 7am-11pm CST

Qualified candidates must also possess the following:
- Ability to demonstrate strong customer service skills
- Solid analytical, problem solving and research skills
- Ability to learn and utilize new software systems
- Ability to juggle multiple responsibilities, meet deadlines and prioritize to complete work on a timely basis
- Strong time management and organizational skills
- Exceptional communication skills both verbal and written\

If interested, please apply online at