LiveChat Representatives

at MedAssistSolutions.com

Colorado Springs, CO

Posted on Sep. 1, 2016

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POSITION SUMMARY
The CSR is responsible for professionally responding to customer and client inquiries by way of live chat while providing an excellent customer experience.

MINIMUM ELIGIBILITY CRITERIA

EDUCATION / QUALIFICATIONS:

* Two to four years of customer interaction and service
* High school diploma or general equivalency
* Background in a call center, mortgage servicing and or real estate, preferred

KEY ACCOUNTABILITIES / RESPONSIBILITIES

* Responds to queries from customer through chat
* Provide information and handle complaints regarding the client's products or services.
* Understands customer query and responds to it ensuring that all queries / concerns are answered via web chat.
* Update account information and performs general maintenance upon customers' request
* Maintain knowledge of client' processes and procedures
* Understands customer's latent needs and maximizes opportunities to promote relevant services.
* Guides the customer to relevant web pages in the client website that offer the information they seek, if appropriate.
* Exhibits promptness and politeness using the appropriate language while answering customer queries.
* Target Oriented - Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards.
* Ability to handle multiple tasks simultaneously with appropriate priority while performing customer service.
* Maintains data confidentiality and adheres to information security and compliance norms laid out
* Provides outstanding customer experience
* Exhibit strong time management skills
* Demonstrate the ability to be detail-oriented, flexible, and multitask in a changing environment .

JOB REQUIREMENTS

KNOWLEDGE AND SKILLS

* Mortgage industry knowledge is preferred
* Web Sav v y and knowledge of real estate websites
* Good written English skills
* Experience in financial services will be an added advantage
* Sales skills is preferred
* Typing Skills: 30 wpm with 90 % accuracy.