Lead Customer Service Advisors

at Jiffy Lube Heartland Automotive

Snoqualmie, WA

Posted on May. 19, 2017

Full Time

Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401k / Retirement Plan

Interviewing next week..... talented individuals who are looking for job advancement and growth for our Snoqualmie Washington store!

*Meet our Hiring Manager in person
*Complete Quick Apply for immediate consideration

In addition to oil changes, Jiffy Lube automotive services in Heartland range from filter changes and transmission services, to serpentine belt replacement and battery maintenance and replacement.

Full-time career growth employment opportunity with comprehensive health benefits and paid training. You can earn 25 hours of college credit with our paid training program! Plus Mobile/Internet discounts, Oil Change/Service Discounts and tons of Job Advancement.

Lead Customer Service Advisors (LCSAs) are Customer Service Advisors (CSAs) who have demonstrated leadership qualities and a desire to move up within Jiffy Lube. They are responsible for ensuring that Lube Technicians and CSAs provide a friendly and positive guest service experience, and coaching other Teammates to do the same. Additional training and development opportunities are provided through Jiffy Lube University in order to advance their career.

In addition to the CSA responsibilities, the LCSA provides exceptional guest service, offering a positive, consultative approach during the check-in process. This role is a critical link to increasing sales and profitability within the store.

Other LCSA duties include:
• Demonstrate leadership during store meetings and team huddles around sales and guest service
• Provide first level supervision to Lube Technicians and CSAs, focusing on a positive guest interaction
• Understand the range of products and services available and offer the guest options tailored specifically to meet their automotive needs
• Meet or exceed sales goals, while achieving a high level of guest satisfaction, while maintaining integrity at all times
• Ensure that the service center is clean and presentable
Heartland Automotive is an equal opportunity and veteran friendly employer.

*Meet our Hiring Manager in person.
*On Thursday, June 30 from 9am - 4pm
*Click Apply now for the location address.

About Us
Heartland Automotive Services, Inc. ("Heartland" dba Jiffy Lube®) is the largest Jiffy Lube® franchisee and the largest independent quick lube operator in the United States, with fantastic career opportunities coast-to-coast. Operating over 540 Jiffy Lube locations from coast to coast and serving nearly 5 million guests each year with more than 3,500 professional teammates, Heartland strives to provide a WOW experience for every valued guest on every visit.

To do that, we need great teammates at every level; from Heartland's valued Technicians to our Store and District Managers, every teammate plays a critical role in our success. And while our teammates have many different skills and strengths, one thing we all must share is an absolute passion for guest service and integrity. As a heartland teammate, you're our most important asset and are entitled to be treated with dignity and respect. Your opportunities for growth are second to none through our operational training programs and great results are rewarded because we're a performance-based culture.

*Meet our Hiring Manager in person
*Interviews being scheduled this week
*Complete Quick Apply for immediate consideration

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