at Dossman Tech
Posted on Feb. 5, 2018
Technical support technicians must have a solid understanding of computer hardware and software, since they spend a good portion of time answering questions about hardware and software problems. They may work for organizations, vendors, or companies that provide third-party contract technical support.
Technicians who work solely in a technical support capacity manage customer questions directly via telephone or e-mail. A high degree of technical skill is needed to solve problems in what can be a stressful environment.
Installing new programs and equipment and ensuring the proper functioning of a company's existing computer system can also be important to daily tasks.