IT Services Clerk

at Rissman, Barrett,Hurt, Donahue, McLain, & Mangan P.A.

Tampa, FL

Posted on Oct. 5, 2016

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Rissman, Barrett,Hurt, Donahue, McLain, & Mangan P.A.Tampa, FL Full Time

Full Time

Dental Insurance, 401K, Health Insurance

Multi location Law Office is Seeking IT Service Desk Clerk

Position Summary:

Position available to provide 24x7x365 help desk and desktop support for multiple office law firm with 350+ employees. IT technician provides technical support to end users in maintaining business critical applications in a virtual environment.

Duties and Responsibilities
• Able to provide Level 1 remote and Level 2 desk-side support.
• Provide desktop, application and network application incident resolution.
• Manage user installation and relocation requests.
• Must have the ability to troubleshoot various virtual desktop issues.
• Must have demonstrated ability to assist in the use of a variety of business software and operating systems.
• Must have the ability to develop and maintain documentation for procedures and processes.
• Provide user training and user documentation.
• Track and report project status as required.
• Meet all assigned milestones and due dates.
• Provide weekly status activities for the IT Director.
• Present a professional image as a representative of the company.
• Provide on-site support for deployment and security remediation functions
• Candidate must also be available to be included in weekly on-call after hours support rotation.

Education and Experience:

• 1-2 years’ experience required in the service desk support
• Experience with Microsoft Windows 7, Windows 10
• Experience with Microsoft Office 2010
• Experience with VMWare Horizon View preferred
• Experience Aderant Total Office preferred
• High School Diploma or equivalent
• Bachelors in Computer Science Management Information Systems or equivalent technical background preferred

Skills and Certifications:

• Be able and willing to talk to people about technical issues who are themselves not technical people
• Good verbal and written communication skills are a must
• People focused with strong team building and problem solving skills
• Possess a true conceptual understanding of virtual desktop environments

•Our Tampa Office on Kennedy and Dale Mabry, it is a great working environment in an upscale office building.
•Our employees enjoy a benefit package which includes medical, dental, and 401(k).

Qualified Candidates: Click “Apply” to submit your resume. Please reference IT Services in the body of your message.

Rissman, Barrett, Hurt, Donahue & McLain, P.A. is an AV-rated law firm by Martindale-Hubbell(R) Law Directory offering top quality legal services to its clients throughout Florida. The multi-location firm provides legal services in all areas of insurance defense litigation from Workers’ Compensation, Medical Malpractice, Automobile Negligence, Premises Liability and Construction Litigation.