Posted on Oct. 18, 2016
Empire Today is not only passionate about securing customers for life, but also its employees. As an Installation Coordinator (IC) for the company, you will work in a high-paced environment and have direct engagement with independent contractors and customers with the goal of securing customer satisfaction by actively addressing customers’ needs through the installation process. The Installation Coordinator routes the installation for in-home and business-to-business flooring (carpet and hard surface) and window treatment (where applicable) installations.
What makes this a great opportunity?
This role provides the opportunity to lead, execute, and further evaluate and monitor operational workflow.
We are one the largest shop-at-home flooring companies in the United States. America’s first and best choice for installed flooring that also offers employee discounts
Duties and Responsibilities:
Coordinates the daily capacity listing of subcontractor assignments and job fulfillment obligations for carpet, hard surface flooring, and/ or other products as needed.
Demonstrates the ability to build and retain strong working relationships with subcontractor’s and focuses on retention efforts.
Actively engages in job-site visits to assess and ensure compliance with the company’s installation standards.
Serves as the liaison between the installation subcontractors and customers through the installation process.
Interacts and assists customers on installation related matters while providing superior customer service.
Manages the performance, development and expectations of independent subcontractors (carpet, flooring or product assigned) and provides constructive feedback and coaching.
Proactively monitors each installation to identify potential concerns before, during, and after the installation.
Establishes positive working relationships with other internal and external departments to ensure a successful project completion.
Possesses the ability to perform job functions with attention to detail and accuracy.
Perform other functions as necessary or as assigned.
Knowledge and Skills Required:
High School Diploma or equivalent.
MS Office products (Word, Excel, Outlook) proficiency required.
Solid computer competency with database systems.
Strong project management skills while working in a team environment.
Ability to work independently, manage time and tasks.
Energetic, “can do” attitude.
Flexible and adaptable to a dynamic work environment.
Demonstrates the ability to make sound judgments with minimal supervision.
Basic understanding of flooring installations preferred.
Excellent verbal and written communication skills with internal and external customers.
Experience in customer resolution and negotiations.
Familiarity in developing partnerships and collaborating with independent contractors and other functional areas.
Pleasant telephone manner
Bilingual fluency in English and Spanish preferred.