Posted on Mar. 16, 2017
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The Point Orlando Resort, a luxury, all-suite condominium-style resort in Orlando, FL. is currently seeking applicants for a Housekeeping Supervisor.
The Housekeeping Supervisor ensures the levels of cleanliness meets or exceeds a 4 star / 4 diamond standard on a daily basis by ensuring that the resort unit cleaning checklist is enforced by each Guest Room Attendants / Housemen. “INSPECT WHAT YOU EXPECT” philosophy.
-Supervise and develop personnel in areas of responsibility their maximum effectiveness; maintain an ongoing training program.
-Assist in establishing safe working conditions and practices. Ensure cleanliness in all areas of responsibility.
-Ensure that staff wear proper uniforms at all times.
-Maintain effective communication with supervisors and subordinates. Ensure understanding of desired objective, communicate clearly and always display a positive attitude and motivate employees to excel.
-Operate in compliance with all local, state, and federal laws and government regulations.
-Maintain and ensure a high level of professionalism throughout the department and staff.
-Develop skill in the decision making process and problem solving.
-Assist with ensuring that all staff is familiar with all emergency and fire procedures.
-Assist the Executive Housekeeper with preparing performance appraisals, conducting inventory and special reporting.
-Keep the Executive Housekeeper informed of all progress and developments in relations to employees and performance and/or issues.
-Ensure that the key sign in and sign out procedure are being followed.
-Perform any other tasks asked of you by the Executive Housekeeper.
-Offer assistance to guest using their first name whenever possible.
-Smile and greet all guests and co-workers that you come in contact with.
-Assist in maintain “positive morale” throughout the department by demonstrating a good attitude and fair and consistent discipline practices.
-Demonstrate proper use of all equipment and supplies at tall times.
-Maintain clean work areas at all times (i.e. room attendant carts, linen and supply closets).
-Attend and participate in required meetings.
-Be able to perform any responsibility of the employees that you they are supervising in the event they are needed to assist.
-Participate in daily meeting with the Executive Housekeeper to retrieve daily updates etc.
-Be familiar with the proper placement of furniture and amenities of the rooms.
-Inspect all required rooms daily by utilizing daily inspection sheet.
-Be familiar with Housekeeping Departments opening procedures.
-Coordinate deep cleaning rooms with the Room Attendants daily and track schedule along with the Executive Housekeeper.
-Follow up on all out of order rooms in assigned section.
-Ensure that all debris is removed from the property as sighted.
-Hold daily meetings with employees in assigned area.
-Ensure the proper training of all members of staff, be attentive to -the employee’s needs and consistently supervise grooming conduct standards.
-Ensure that all assigned VIP rooms are completed and inspected and that the status is relayed to the Executive Housekeeper.
-Ensure a safe working environment for guest and employees.
-Ensure a good working relationship with all departments.
-Expedite special projects as requested within the expected timeframe.
-High School Diploma
-Prior Housekeeping experience in the supervisor capacity required
-Good organizational skills and must be able to handle multiple tasks
-Able to work on your feet for long periods of time
-Excellent communication skills both written and verbal
-Must possess an extensive level of customer service