Guest Service Agent

at Drury Hotel

San Antonio, TX

Posted on May. 3, 2017

Full Time


• Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner.
• Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash handling, etc.
• May also assist with set up of Breakfast or Evening Beverage which may include food preparation, set up, service and / or cleaning after service.
• May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

• Requires ability to take written and verbal direction and speak English clearly and read English.
• Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
• Requires thorough knowledge of Drury Hotels policies and procedures, for guest services.
• Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.
• Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

• Must be at least 18 years of age.
• Requires knowledge, skill and mental development equivalent to completion of 4 years of high school.
• Experience in working with the public in a service industry or in related activities is preferred.
• Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Working Relationships:
• Reports to the General Manager, Assistant General Manager or Front Office Manager.
• Maintains and promotes a positive and cooperative work relationship with all hotel departments
• I have read and discussed the above with my manager, and I fully understand the description of my job.

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