Gallery Host / Front Desk Agent-Downtown

at Hyatt Place Austin Downtown

Austin, TX

Posted on May. 9, 2017

Full Time, Part Time

Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401k / Retirement Plan

Great place to work and great place to stay!

Would do you like to work for a great organization with loads of career opportunities? If you are serious about service and career growth, come in and apply today!

The Hyatt Place Austin Downtown is currently seeking dedicated, flexible and service orientated individuals to fill the following position:

GALLERY HOST/CUSTOMER SERVICE AGENT

The Job
The Gallery Host greets, assists and serves guests. In addition the GSR completes guest registration, room assignments and daily F&B tasks while providing excellent guest service.

Essential Functions
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.

Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendlymanner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back.

Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.
Ability to compute basic mathematical calculations including adding, subtracting, multiplying and dividing. Handle guest registration, room assignments and room blocking which includes accommodating special requests whenever possible.

Possess working knowledge of reservations procedures. Know cancellation and walk procedures.

Follow correct check-in/check-out procedures for all guests.
Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.

Responsible for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Make cash drops in accordance with proper cash handling procedures. Comply with hotel and department accounting procedures including hotel credit and check cashing procedures. Ensure all credit cards and cash funds are balanced throughout each shift.

Handle guest mail, messages and safe deposit boxes per SOP.

Offer and properly handle requests for wake-up calls and “do not disturb” requests.

Effectively operate the hotel computer system or property management system upon certification.

Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).

Monitor room availability, selling strategies, discounts and frequent guest program benefits.

Keep desk area clean. Understand that it is every associate’s responsibility to keep the hotel clean and in immaculate condition.
Complete daily/weekly cleaning schedule.

Communicate with staff and management by logging pertinent information in the pass-on log. Read and initial log daily. Inform management of any guest or system-related issues immediately.

Forward lost and found inquiries to the Housekeeping Department.

Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times.

Attend work on time as scheduled and adhere to attendance policy.
Participate in daily preshift.

Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.

Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.

Report unsafe conditions and suspicious activity to
Assist with Sales and Marketing Efforts as directed by management staff.

Assist with Food and Beverage functions. This includes replenishing 24 hour coffee station and assist with Breakfast setup.
Maintain par level of guest and associate items and have them easily accessible.

Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
Promote teamwork and associate morale.
Perform other duties as assigned.

Benefits
White Lodging offers competitive benefits including medical, vision, dental insurance for Full Time associates.

Other benefits include Short term and long term disability. We also offer paid time off, vacation pay, 401K employer match. We offer tuition reimbursement.

White Lodging is an equal opportunity employer.

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