Front Office Manager for Hotel

at Holiday Inn Plaza

Kansas City, MO

Posted on Jan. 4, 2018


Full Time

Front Office Manager for Hotel
Holiday Inn Country Club Plaza has management position open for a Front Office Manager. This is a full time position that will report directly to the General Manager. This position has a starting salary of $40,000.00 per year plus a very generous benefits package and does require Hotel and Front Office experience and you must have great customer service skills.
Duties include but not limited to;
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
Manage day-to-day staffing requirements, plan and assign work, and establish performance and b development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
Requirements are;
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Higher education qualification / equivalent in Hotel Management 3 years’ Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred.

We are an EOE employer

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