at Crowne Plaza
Posted on Jul. 17, 2017
Crowne Plaza hiring
Front Office Agent/Audit (3rd shift)
At the Crowne Plaza we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead. Create confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do. Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced. Make it happen by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Balance reconciliations and closing of various daily accounts and respond to customer issues, complaints, and problems in a quick, efficient manner. Support the Crowne Plaza hallmark and service standards. Responsible for checking guests in and out of hotel. Responsible for making reservations, answering phones and giving directions. Balance nightly credit cards, room revenue, and occupancies. Prepare nightly reports and department heads. Perform nightly computer backup. Able to perform all duties of guest service agent and PBX operator. Ensure guest and associate satisfaction. Act as Front Office Manager or MOD. All other duties as required.
High School Diploma or equivalent required. Previous experience in night audit and in hospitality. Must be available weekends and holidays. One must possess a pleasant and clear speaking voice. Have the ability to produce consistent, error free work in a steady methodical manner. Ability to complete detailed, accurate work based on established guidelines. One must have a conscientious, disciplined approach to work. Have the ability to train and provide guidance as well as supervise associates. One must have computer knowledge. One should be able to work cooperatively with a wide variety of people. One must have knowledge of greater Louisville Area. One must have strong mathematical skill set. Requires finger dexterity to be able to operate office equipment, grasping, writing, standing, sitting, walking repetitive motion, hearing visual acuity, and may on occasion have to lift and carry up to 40 pounds. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
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