Executive Steward for Portofino Bay Resort

at Portofino Bay Resort at Universal Orlando

Orlando, FL

Posted on Oct. 4, 2016

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Job Specific 90%
• Schedules Steward Department staff so as to provide for optimal performance and delivery of superior service
• Supervises maintenance of food and beverage areas and equipment to ensure they are kept to the highest level of sanitation and quality
• Guides stewarding activities so as to provide for smooth, efficient, cost effective operation of stewarding operation to include labor management, supervision of all aspects of work performed, inventory control
• Communicates daily with Chef, Sous Chef, and Outlet Managers to obtain/provide information regarding current status of daily activities/functions and upcoming events
• Maintains control over food and beverage china, glass, silver, cookware and service equipment inventories
• Prepares department storeroom/purchase requisitions, ensures that operational cost are kept within forecasted budgetary guidelines
• Reviews daily payroll report, maintaining labor cost within established budgetary limits
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Interviews, makes recommendations for hire, trains, appraises, coaches, counsels and disciplines personnel according to Loews Hotels standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement, or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Attends required hotel meetings to keep abreast of in-house activities/promotions and events; maintain communications with other departments throughout the hotel
• Conducts departmental meetings as required to communicate effectively with all stewarding personnel to ensure that they are kept current with pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General 10%
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible
• Remains current with Loews Hotels information and changes
• Complies with Loews Hotels uniform and grooming guidelines
Specific Job Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Three years Steward/Kitchen Management experience in large fast paced Hotel
• Thorough knowledge of food and beverage planning and production procedures
• Ability to maintain effective operating and control processes designed to attain maximum operating efficiency, while ensuring adherence to established guest service and governmentally mandated criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays

• Associates or higher degree in Food Service Management, Hospitality Management or equivalent work experience

Qualification Standards

Education: Associates or higher degree in Food Service Management, Hospitality Management or equivalent work experience

Experience: Three years Steward/Kitchen Management experience in large fast paced Hotel