Entry Level Customer Service and Sales

at Tech Data

Tampa, FL

Posted on Apr. 14, 2017

Full Time, Part Time

Flexible schedule

*Meet our Recruiters IN PERSON!
*Visit us on April 26th from 10:00am to 2:00pm
*Click Apply now for the LOCATION address

Essential Duties & Responsibilities Required:

Manages inbound/outbound sales calls and emails in order to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met.
Enters orders and tracks order status.
Understands the ownership of the customer satisfaction experience as vital to territory and corporate success.
Manages the resolution of routine, non-complex issues under some directions or guidance.
Answers customer questions on pricing, availability of products, and any shipping or service issues related to placed orders.
Displays an understanding of the importance of the customer experience from relationship development to issue resolution.
Attends Tech Data and vendor partner trainings as assigned.
Willing to engage in Tech Data vendor and customer engagement activities that are outside of the pre-defined work hours as part of the total account ownership concept.
Represents Tech Data professionally in daily interface with business partners/customers.
Additional duties as assigned
Meets attendance and punctuality standards
Qualifications, Required Knowledge Skills & Abilities and Working Conditions:

Knowledge, Skills, and/or Abilities Required:
Experience with multi-tasking and prioritization in a fast-paced environment
Experience with the delivery of effective messaging through written and verbal communications
Manage price negotiations and understand a profit culture
Build solid, effective working relationships with others
Constructively work under stress and pressure when faced with high workloads and deadlines
Respond to incoming calls and greet our partners in a friendly and courteous manner
Adjust readily to change and adapt as needed
Able to be immobile for long extended periods
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level
Maintain a positive attitude in the face of criticism, rejection, or failure
Maintain confidentiality of sensitive information
Possess strong organizational and time management skills, driving tasks to completion
Possess basic clerical and data entry skills
Work Conditions:
Occasional non-standard hours or overtime as business requires
Professional office environment
Required Experience and Education (Years & Type):
2 year degree; or HS diploma/GED plus 1 year relevant experience
Preferred Education/Experience:
Current affiliation within a sales organization/class preferred
Bachelor's Degree within a business or IT discipline preferred
Proficient in Microsoft Office Suite
When you help us and join our team you'll get:
Medical, Dental, and Vision Insurance
Tuition Reimbursement Program
Accrued Vacation - Including New Hire Vacation!
401(k) Plan and Employer Match
Employee Stock Purchase Plan

*Please Click 'Apply' for Location Details to Meet Our Recruiters and Submit Your Resume Today!

We look forward to meeting you on April 26th!

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