Posted on Apr. 13, 2018
Are you looking for the chance to learn, grow, and contribute to the community? If so, The Sullivan University System is an organization that is truly committed in making a difference for our student and employees. We were named one of the Best Places to Work in Kentucky for four years, because we truly believe you do not need to choose between making a living and making a difference.
At The Sullivan University System, you will find a host of career opportunities, an environment that values creativity, a work experience that is both challenging and rewarding, and an organization that values people. We offer a generous benefits package, a competitive salary, comprehensive training, tuition reimbursement and a professional work environment.
We are currently looking for a full-time Enrollment Coordinator. The Enrollment Coordinator serves as the liaison between the students, Admissions Department and Financial Planning Department. This position is key to the new student enrollment process. This role is one of performing clerical duties of admissions and assisting in follow-up for new students after application. The Enrollment Coordinator will work closely with Director of Admissions, Financial Planning Coordinators, and a team of Admissions Officers. This position is of a customer service nature.
Education requirements• Minimum of a Associates Degree.
Experience requirementsTwo years’ prior sales or customer service experience.
An equivalent combination of education and work experience may be considered.
QualificationsAbility to handle heavy telephone work (Admissions Coordinator will spend approximately 60% of his/her time on the phone requesting additional information from students, scheduling testing or financial aid appointments, etc).
Must be detail-oriented and extremely thorough and have exceptional organizational and multi-tasking skills.
Must be a self-starter with the ability and willingness to take direction as needed.
Demonstrable proactive problem-solving skills and the ability to independently set priorities.
Must be proficient in the Microsoft Office suite (with an emphasis on Excel).
Must have superior communication, customer service and interpersonal skills.
Must work well in cross-functional teams and have the ability to work under tight deadlines.
Ability to work evening hours and weekend hours as necessary.
Must be able to sit for extended periods of time.
Must be able to hear and speak well enough to communicate with students, faculty, and staff face-to-face and via the telephone
ResponsibilitiesEnters all leads for prospective students and student applications in CampusVue.
Runs weekly admissions report.
Prepares completed files for academic review and acceptance.
Assists in all admissions special events, such as open house, career days, student orientations and registration, campus tours and other duties as assigned by Director of Admissions and Associate Director of Admissions.
Assists in follow-up for new students after application and works closely with a team of Admissions Officers to provide exceptional customer service.
Assists in the collection of all necessary paperwork from new students.
Ensures that students have received all required consumer information, including a catalog, Schedule A, catalog addendum, financial aid packet, and any other necessary resources needed.
Assists in collection of pre-matriculation payments, such as balance of application fee or any other fees required.
Provides counsel regarding the status of the new students in the enrollment process to the Director of Admissions, Associate Director of Admissions, and Admissions Officers.
Meets with Admissions Officers periodically to inform them of the status of follow-up with their new students list.
Participates in “accountability” meetings, review future list with Director of Admissions and Financial Planning Coordinators.
Assists in admissions testing requirements: scheduling of tests, etc.
Obeys all state, federal and accreditation laws and requirements and adheres to all school policies pertaining to the admissions and student financial aid process.
Work hoursDay Shift
The Sullivan University System is an Equal Opportunity Employer.