at Bags, Inc
Posted on Feb. 14, 2017
A dispatcher assures passenger luggage is delivered by coordinating the pick-up and delivery of the luggage between the airline and the guest. The dispatcher will pick up luggage daily from the airport, coordinate a delivery schedule, assign bags to drivers and assure the delivery schedule is met. This position will perform associated administrative duties including customer service and customer billing.
General Duties and Responsibilities:
Coordinates availability of drivers with the delivery schedule
Dispatch baggage delivery routes efficiently and with a focus on meeting service levels
Provides safety guidelines when issuing operating instructions
Perform airport baggage sweeps
Billing and customer service
Regular communication with airline staff and independent contractors
Knowledge, Skills and Abilities Required to Perform Essential Functions:
Must be eligible to work in the United States.
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Must successfully pass any other additional pre-employment background screening.
Must successfully obtain and maintain airport badge.
Needs to be familiar and comfortable with computers.
Must be at least 18 years of age.
Able to work in fast paced, high volume active guest service environment.
Baggage Dispatch experience preferred
Experience in route planning preferred
Ability to work in a high pressured environment
Ability to multi-task and resolve operational situations
Knowledge of the metropolitan area
Strong computer and organization skills
Good Driving Record
Excellent communication skills
Available to work weekdays and weekends, night and day shift
Physical Requirements / Work Environment
Follow company appearance guidelines.
Uphold clients guest service guidelines and values.
Ability to lift 70 lbs.
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
With the exception of a fully grown mustache, conservative in nature and not extending below the lower lip, all men must be clean shaven.
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well maintained approved uniforms must be worn on shift
Additional requirements as specified by management