Director of Student Services

at Sullivan University System

Louisville, KY

Posted on Sep. 16, 2016

Full Time

Are you looking for the chance to learn, grow, and make a contribution to the community? If so, you’ll want to join an organization that is truly committed to making a difference. The Sullivan University System offers post-secondary educational opportunities in a variety of disciplines through its many campuses to prepare students for employment in high-need career fields. At The Sullivan University System, you’ll find a host of career opportunities, an environment that values creativity, a work experience that is both challenging and rewarding, and an organization that values people.

We offer a generous benefits package, a competitive salary, comprehensive training, tuition reimbursement and a professional work environment.

The Sullivan University System has been named one of the Best Places to Work for three years in a row, because we truly believe you don’t need to choose between making a living and making a difference.

We are currently looking for a full-time Director of Student Services. The Director of Student Services performs a wide range of activities and duties that directly or indirectly affect and support the overall mission of the institution. Retention of students and adherence to accreditation standards are critical aspects of the position with the provision of excellent customer service being an overall mission.

Responsibilities of the position include:
Organizes a systematic approach to student retention that is based on best practices and includes a way to track and evaluate the results.
Advises and counsels students about difficulties that may lead them to withdrawal, referring serious issues to an appropriate resource.
Assists the Registrar in monitoring student absences and provide related counseling for those whose attendance becomes “at risk;” involves instructors and other personnel as necessary to ensure student success.
Supplements Registrar’s weekly statistical retention report with relevant information about particular students, situation, etc. and shares with key staff and faculty members at staff, retention, department chairperson, and faculty meetings.
Communicates effectively with faculty advisors to share pertinent retention information to provide support and training and to motivate student success.
Prepares various materials for mailing (i.e. postcards, letters) to assist in retention and re-entry of students.
Conducts exit interviews with students, including laying a foundation for the student’s return to school at a later point. Works closely with Re-Entry Admissions Coordinator to encourage the last five years’ worth of withdrawals, drops and non-returns to return to school.
Coordinates new student orientation events for Day, Evening and Online Divisions.
Responsible for student housing and coordinates with student housing staff.
Assists with student registration.
Coordinates the Advisory program for first quarter students.
Holds quarterly activities for Day and Evening students to assist with retention efforts.
Works with the Administrative Assistant to the Dean to coordinate, administer, and summarize the findings of the Student Satisfaction Survey.
Coordinates and supports student organizations, clubs, and community service events. This includes annual fund raising campaigns.
Coordinates the annual publication of “The Spencerian” with Creative Communications.
Coordinates the services of security personnel.
Coordinates the appeals process.
Functions as the ADA Coordinator for the College.
On-Campus Title IX Coordinator.

Requirements of the position include:
Minimum of a Bachelor’s Degree required.
Three years’ related work experience.
An equivalent combination of education and work experience may be considered.
Good time management skills.
Ability to maintain confidentiality.
Excellent written, verbal, customer service, and interpersonal skills.
Proficiency in Microsoft Office programs and CampusVue system.
Ability to coordinate multiple projects simultaneously and efficiently while meeting required deadlines.
Ability to function efficiently in a stressful work environment.
Must maintain a valid driver’s license and acceptable driving record.
Must be able to sit for extended periods of time.
Must be able to hear and speak well enough to communicate with students, faculty and staff face-to-face and via the telephone.

The Sullivan University System is an Equal Opportunity Employer.

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