Director of Outlets

at Loews Don Cesar

St. Pete Beach, FL

Posted on Oct. 18, 2016

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The Loews Don CeSar Hotel is seeking a Director of Outlets to join our team. Built in 1928 to resemble a Mediterranean-style castle, and known as Florida's "Pink Palace", the Loews Don CeSar has been revitalized and refreshed within ensuring a future as rich and storied as its history. Sugar-sand beaches, Spa Oceana, poolside and beach activities, Camp CeSar for kids and Four Diamond dining await visitors who return season after season. The Best Has Gotten Even Better!
We seek genuine individuals; people who are able to engage and delight our guests. We invest in training and development opportunities for all Team Members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all Team Members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
Our mission is to safeguard the integrity of the recruitment and selection process, by continually improving standards, to prompt one defining characteristic: the willingness and commitment to offer comfort, care and everything we have in us to all who come through our doors all so our guests can relax, explore and flourish.
The Director of Outlets will work closely with all hotel departments, but particularly with the Food developing new menu's and establishing policies and procedures for delivery of superior food and beverage product/service which exceed the guest expectation s and hotel standards; selection, hiring, training of all food and beverage management personnel.

* Works with the Food and Beverage Outlet Managers and the Dir. of Food and Beverage to establish staffing requirements for all departments within the Food and Beverage Division
* Enforces all policies and procedures developed by the respective managers for the operation of the food and beverage outlets
* Train and assist outlet managers with managing the Human Resources in the various outlets in order to attract, retain and motivate the Team Members; hire, train develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate 5%
* Follows New Hire Training Program and ongoing Star Service Competency training in accordance with hotel standards
* Responsible for smooth, efficient, cost effective operation of Food and Beverage Outlet Division to include labor management, inventory control, pricing of all food and beverage menus to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
* Ensures security and proper use and control of operating supplies large parties or VIP's expected
* Create, recommend and manage the implementation of promotions, displays, buffet presentations and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market
* Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events
* Conducts departmental meetings as needed to communicate effectively with all department managers to ensure that they are kept current on pertinent hotel information and activities
* Conducts frequent inspection/analysis/critique of all hotel food and beverage outlet operations
* Works with the Director of Food and Beverage to improve existing menus and develop new menus as the need arises
* Coordinates the activities of all property level Food and Beverage Outlets activities to include forecasting, planning, organizing, directing and assists in the development of the annual budget/profit plan for the hotel Food and Beverage Outlets
* Works with the Director of Food and Beverage to analyze current business and industry trends; project future expectations and needs/ develop long term budgets and capital improvement plans for the restaurants within the hotel
* Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
* Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment
* Ability to make decisions on imperfect information
* Agility in multi-tasking
* Bias toward action
* Decisiveness
* Responsible for outlet forecasting
* Develop, train and mentor Food and Beverage Outlet Managers
* Other duties as assigned
* Regular attendance in conformance with standards
* May be required to work varying schedules to reflect business needs of the hotel
* Required to attend all training sessions and meetings

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

* Micros
* Opera
* Microsoft Office
* Open table

EXPERIENCE: Four to five years of progressive management experience in large, up-scale, high volume, multi-outlet hotel environment
EDUCATION: Bachelor's degree or higher in Food Service Management, Culinary Arts or Hospitality Management