Director of Housekeeping - Porotofino Bay Resort

at Loews Hotels at Universal Orlando

San Juan, PR

Posted on Mar. 11, 2017

Full Time

Loews Hotels at Universal Orlando is Now Hiring a Director of Housekeeping for their Beautiful Portofino Bay Resort!

This position requires relocation to Orlando, FL. We offer Relocation Benefits!

Responsible for overall management of Housekeeping Department activities so as to ensure that the overall cleanliness of the property contributes to it being recognized as the industry leader in Housekeeping Services and that the staff focus is on providing a quality product which exceeds guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include: staffing, training, and scheduling of employees; planning, organizing, directing/coordinating all departmental activities.

 Maintain housekeeping staffing levels to provide for optimal performance
 Interviews, selects all department management level personnel
 Schedules all management level personnel to provide for proper supervision at all times
 Develops/approves all departmental; budgets, forecasts and schedules
 Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
 Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection
 Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
 Approves all department purchase requisitions,
 Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
 Coordinates special projects related to housekeeping operations as determined by the Hotel General Manager
 Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
 Keeps the General Manager apprised of all significant happenings within the department
 Assists in the selection employee uniforms and determination of uniform purchase requirements
 Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
 Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
 Deals directly with Guests whenever necessary to solve problems and ensure satisfaction
 Coordinates with Laundry/Valet Manager to determine purchase requirements for all guest room linen, terry and employee uniforms
 Communicates regularly with Laundry/Valet Manager regarding employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.
 Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards
 Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
 Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines
 Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
 Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
 Other duties as assigned

 Promotes and applies teamwork skills at all times
 Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
 Is polite, friendly, and helpful to guests, management and fellow employees
 Executes emergency procedures in accordance with hotel standards
 Complies with required safety regulations and procedures
 Attends appropriate hotel meetings and training sessions
 Maintains cleanliness and excellent condition of equipment and work area
 Complies with hotel standards, policies and rules
 Recycles whenever possible
 Remains current with hotel information and changes
 Complies with hotel uniform and grooming standards

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