Customer Service Video Repair Specialists

at Spectrum

Cleveland, OH

Posted on Aug. 25, 2017

Full Time

Health Insurance, Dental Insurance, Vision Insurance, 401k / Retirement Plan, Disability Insurance

Customer Service Representatives
Garfield Heights, Ohio

Do you consider yourself a leader in technology or are you the “technology” guru with your friends and family? If so, we are looking to invite talented, motivated individuals to join our growing team.

Charter/Spectrum (formerly Time Warner Cable) is looking for

Customer Service Video Repair Specialists

that can provide top-notch service, via the telephone, while remaining calm under pressure.
As a team member in our Customer Care Center, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers.
By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.

The ideal candidate will possess the following qualifications:
Minimum of 6 months customer service experience
Minimum of 6 months working with multiple software applications
Minimum of 6 months of high volume phone experience in a customer service/call center
Prior computer experience including keyboard navigation, internet and Windows software
The preferred qualifications include:
Strong technical skills
Ability to multi task
The desire to thrive in a fast-paced call center environment
Professional appointment coordination
Resolving customer questions or concerns in one call
Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. Enjoy all the benefits that CHARTER SPECTRUM has to offer, including:

DISCOUNTED SERVICES on Cable, Internet and Digital Phone Services
Outstanding Health, Dental, Vision and Disability Benefits
401(k) Retirement Savings Plan with a company match
Paid time off
Paid training
Education Assistance
Competitive hourly wage, including a shift differential for certain shifts.
Extraordinary team environment with weekly one on one coaching with management, team building events, team incentives and ongoing support from our leadership staff

Class begins on 10/13/2017

Apply online - See apply buttons
Requisition Number: 202905BR

More on Spectrum
Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances

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