Posted on Dec. 22, 2020
***Work From Home Permanent Position***
Excellent Pay - $18.00/HR
Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.
The Customer Service & eCommerce Associate / CSR II supports one of the world’s leading companies in the construction equipment industry. Successful candidates will be expected to demonstrate a deep understanding of eCommerce platforms and are responsible for establishing relationships with new and prospective customers, attracting new customers and retaining loyal customers. This position is also responsible to assist existing and prospective customers by determining their support need and facilitating contact with the correct dealership or department. You will conduct outbound calls in support of promotions and special campaigns. Throughout all activities, you will use case management systems and tools to document contacts and facilitate follow-up with customers when applicable. You will also utilize special tools to monitor and respond to customers on various eCommerce platforms. Support channels include, but are not limited to, phone, email and eCommerce.