Customer Service Specialist

at Arvato Digital Services

Weaverville, NC

Posted on Sep. 6, 2017


Full Time

JOIN THE ARVATO TEAM! WE VALUE OUR EMPLOYEES!

FUN JOB! GREAT WORKING ENVIRONMENT! EXCELLENT BENEFITS!

8 College Semester Hours available for New Hire Training Program. (ask for details).

Education requirements• Minimum high school diploma or equivalent

Experience requirements• Prior contact center or customer service experience preferred
• Experience in Windows and Internet-based environment required
• Experience with contact center technologies
• Experience working in a Financial/Banking industry an asset

Skills• Ability to multitask (talk, type, navigate)
• Effective time management and organizational skills
• Ability to work in a fast paced environment
• Demonstrated problem solving and decision making skills
• Phone Etiquette skill
• Strong customer services skills
• Conflict resolution skills
• Email correspondence skills
• Minimum typing speed 20 WPM
• Strong internet navigation and website user knowledge
• Computer proficiency and knowledge of how and when to use reference material and on-line information
• Ability to maintain strict confidentiality with customer account information

Work hours• Various Shifts available
• Must have flexibility in regard to work schedules

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