Customer Service Specialist

at Arvato Digital Services

Weaverville, NC

Posted on Aug. 6, 2017


Full Time

JOIN THE ARVATO TEAM! WE VALUE OUR EMPLOYEES!

FUN JOB! GREAT WORKING ENVIRONMENT! EXCELLENT BENEFITS!

8 College Semester Hours available for New Hire Training Program. (ask for details).

Education requirements• Minimum high school diploma or equivalent, required

Experience requirements• Prior contact center or customer service experience preferred
• Demonstrated problem solving and decision making skills
• Effective time management and organizational skills
• Experience in Windows and Internet-based environment required
• Experience with contact center technologies
• Experience working in a Financial/Banking industry an asset

Responsibilities• Ability to work in a fast paced environment
• Excellent verbal and written communication skills
• Computer proficiency and knowledge of how and when to use reference material and on-line information
• Phone Etiquette skill
• Flexibility in regard to work schedules
• Ability to maintain strict confidentiality with customer account information
• Strong customer services skill

Skills• Customer Orientation and Focus
• Ability to multitask (talk, type, navigate)
• Minimum typing speed 20 WPM
• Problem solving and resolution skills
• Strong internet navigation and website user knowledge
• Email correspondence skills
• Organizational and team work skills
• Conflict resolution skills

Work hoursVarious Shifts Available

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