Customer Service Specialist

at Arvato Digital Services

Chandler, AZ

Posted on Jan. 26, 2018

Full Time

$13.50 Hourly

13.50/hour to start + a $300 net bonus at 90 days and a pay increase to $14.00 per hour

Benefits, Shift Differential, Bonuses

Please take the time to go online and complete the online application. To be considered for this position, all candidates MUST complete the online application. See below for details.


Fun Job! Great Working Environment! Excellent Benefits!

***8 College Semester Hours available for New Hire Training Program. (ask for details).***

Company Summary
Arvato Bertelsmann is one of the world's largest mass media companies and also active in the service sector and education. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!

Perform Customer Service activities offering front line contact center functions to bank customers. This includes opening new Checking, Savings, IRA, and CD accounts, and responding to customer inquiries regarding account status. This position works within a team structure to provide quality customer care and efficient call/online handling.

Education requirements• Minimum high school diploma or equivalent, required

Experience requirements• Prior contact center or customer service experience preferred
• Previous banking experience will be considered a plus

Qualifications• Demonstrated problem solving and decision making skills
• Effective time management and organizational skills
• Experience in Windows and Internet-based environment required

Responsibilities• Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus
• Handle, research, and resolve phone inquiries/requests from customers
• Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information
• Track and document customer contacts into customer relationship management applications and systems, to including typing clear and concise notes for each action taken
• Obtain and verify information by phone or online, using professional and courteous phone techniques
• Complete all follow-up work related to customer inquiries
• Set up new accounts for customers, including helping to explain the differences in products, and identifying customer needs
• When circumstances dictate, communicate with appropriate offices for follow up
• Maintain strict confidentiality with customer account information
• Keep abreast of client developments affecting customer service, new product offerings and processes of company and customer service center by reading daily updates and attending briefings/training
• Conduct self-evaluations using quality coaching tools to assess personal skill development and review results with Supervisors
• Participate in team meetings and contribute ideas to department for the improvement of the team or improvement of the work process
• Maintain acceptable attendance and punctuality. Follow policy and procedures for communicating any changes and preferences in schedule to Supervisor
• Support additional duties as necessary in high volume or promotional periods
• Adhere to company and client productivity and quality performance expectations and policies and procedures
• Relay customer insights for continuous improvement

Skills• Customer Orientation and Focus
• Ability to multitask (talk, type, navigate)
• Minimum typing speed 20 WPM
• Problem solving and resolution skills
• Strong internet navigation and website user knowledge
• Organizational and team work skills
• Conflict resolution skills
• Experience with contact center technologies
• Experience working in a Financial/Banking industry an asset
• Sales, cross-selling, and up selling experience desirable
• Ability to work in a fast paced environment
• Excellent verbal and written communication skills
• Computer proficiency and knowledge of how and when to use reference material and on-line information
• Phone Etiquette skill
• Flexibility in regard to work schedules
• Ability to maintain strict confidentiality with customer account information
• Strong customer services skill

Work hoursVarious Shifts Available

Please take the time to go online and complete the online application. To be considered for this position, all candidates MUST complete the online application.

To Apply online or Email Employer:
1. Fill out the "Quick Apply" Form and select "Apply Now"
2. At the top of the page, select the employers career page link provided to complete your application on the employer's website.

We are an Affirmative Action/Equal Opportunity Employer. aa/eoe/m/f/d/v.

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