Customer Service Representative - Remote

at Majorel Canada Inc

Toronto, ON

Posted on May. 24, 2021


Full Time


$15.00 Hourly

Majorel has an urgent need for full-time Customer Service Representatives!

Starting pay is $15/hr.

Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.


Position Summary:

This Role provides first class support to our client’s customers related to Delivery Management, Shipping Investigations, Inbound Returns and other ad hoc customer escalations. The successful candidate will be responsible for interacting with customers, carrier providers, Frontline customer service and other departments within our client’s business. The key focus of this role is to expedite customer & departmental queries while maintaining the highest customer service standards at all times. The role has a wide range of responsibilities focused on improving the overall customer experience. The successful candidates will identify opportunities for operational improvements & suggests service improvement strategies in accordance with business requirements.



Overall Responsibilities:

Provides research, verification and responses to customer inquiries
Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey
Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores
Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey
Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures
Maintains a general awareness of client’s strengths in the industry; and
Assists Customers by answering queries relating to their order status, changes and delivery timeframes
Other duties as assigned
Job Requirements:

High School Diploma or Equivalent
Experience in Logistics/Order Management is desirable
A high level of computer literacy preferred
Strong organizational and administrative skills
Strong analytical and problem solving skills
Self-motivated and adaptability & willingness to take on new tasks
Deliver efficient troubleshooting and query resolution
Present work professionally in a timely & efficient manner within deadlines
Exhibit ability to show initiative identifying trends and/or process improvement
Continuous product & process training in fast paced environment
Written English Comprehension
Excellent communication soft skills and confidence dealing with customers
Comfortable working on an online environment with general computer literacy
The Company believes that all persons are entitled to equal employment opportunity and to be free from discrimination in employment because of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender, gender identity, gender expression, record of offenses, sex (including pregnancy and breast feeding), and sexual orientation, political affiliation, union membership and any other status protected by law (“protected grounds”). Equal employment opportunity will be extended to all persons in all aspects of the employment relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.

Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department

Apply with us online today! Only those who complete the online application will be considered for this position. We look forward to hearing from you!

EOE

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