Customer Service Representative - Inbound

at GC Services

Mesa, AZ

Posted on Apr. 11, 2018

Full Time

$10.50– $13.00 Hourly

401k / Retirement Plan, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance

Now Hiring Customer Service Representatives at our Mesa Arizona call center.

If you enjoy a great working culture and delivering great customer service, then GC Services is for you!

50 Positions to Start as early as 4/16/18!

Come pair with us to deliver excellence for an American Energy Company.

As one of the industry’s leading business process outsourcing providers today, GC Services offers a wide array of accounts receivable solutions and customer care solutions to both public and private sector organizations.

Our partnerships include clients from numerous industries including the automotive, banking and financial services, cable and satellite, consumer goods/computer manufacturing and electronics, retail, telecommunications, utility, mortgage, student loans, and various governmental sectors. Such diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff. GC Services provides custom-tailored solutions to meet specific performance objectives and service levels. We have proven our competence in handling all stages of delinquency within the receivable cycle.

GC Services' unique and distinguishing factors include our financial strength, industry longevity, and tenured executive leadership.

As an outsourcing leader in both the call center and accounts receivable industries, GC Services provides a wide array of inbound and outbound management solutions to both public and private sector organizations.

Job Responsibilities and Qualifications

- Handle customer calls, in a courteous and business-like fashion.
- Data entry on tracking systems for recording call notes, questions, and suggestions
- Provide excellent quality customer service and other duties as assigned
- Must be flexible able to work a varying schedule.
- Basic Computers Skills a must with typing speed of 30wpm

Skills & Abilities:

Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
Excellent customer service experience
Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information

Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
Ability to establish and maintain effective working relationships with supervising personnel and co-workers
Ability to remain alert and ready to accept calls, even during periods of low call-volume
Ability to project and convey a positive, concerned, and professional image to customers
Must be able to conduct data search efficiently and effectively while working within specific time constraints
Ability to maintain a well-organized work area
Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements

Personal Benefits:
• Base Pay starting at $10.50/HR with an earning potential of up to $13.00/Hr.
• Paid Training and continued Professional Development
• Student Tuition Reimbursement Program/Scholarship Program
• Medical/Dental/Vision Insurance * Short and Long Term Disability
• Paid Time Off (Sick/Vacation Time)/Paid Holidays
• Comfortable Working Environment
• Unprecedented Vendor/Client Discount Programs!
• Guaranteed Hours

(***All Benefits are subjected to specific terms and conditions)

Want to take inbound customer service calls for an American Multinational Technology, Jewelry or Energy Company? Then don’t wait, positions are filling up fast. Come and join our Elite Customer Service Call Center, where Your Success is Our Success!

If you enjoy a great working culture and delivering great customer service then GC Services is for you! Our environment is based on demonstrated mutual trust and respect. Come partner with us to deliver excellence to a great number of clients, here locally in Mesa.

Choose the Right Partner: Choose Excellence: Choose GC Services

The Best New Careers Start at GC Services, where Your Success is Our Success!

GC Services L.P. is a national organization with over 55 years of quality performance and client service. With 9,000 employees in 30 locations across the country, GC Services is one of the largest privately held providers of call center management and teleservices solutions in North America. .

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer M/F/Disability/Vet.

Education requirementsHigh School Diploma or GED

Experience requirements• 6 months of customer service experience preferred

Qualifications• Must possess excellent communications skills , strong interpersonal and organizational skills
• Must be able to work a varying schedule 5am to 6pm.
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Ability to be adaptable and quickly adjust to change

Responsibilities• Answer incoming calls for GC Clients – An American Energy Company
• Provide accurate information about client products and services

SkillsComputer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Work hoursTraining class begins on 4/16/18, 4/30/18 8:00am - 5:00pm Monday-Friday

Must be able to work a varying schedule 5am to 6pm.

Save job 30859423

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