Customer Service Representative

at Arvato Digital Services

Weaverville, NC

Posted on Jun. 3, 2017

Full Time


Arvato - the spirit of solutions!
Fun atmosphere! Team environment!


Perform accurate and efficient front line contact center functions for bank customers. This includes opening new Checking, Savings, IRA, and CD accounts, and responding to customer inquiries regarding account status. This position works within a team structure to provide quality customer care and efficient call/online handling.

Knowledge, Skills & Abilities:
• Customer Orientation and Focus
• Ability to multitask (talk, type, navigate)
• Minimum typing speed 20 WPM
• Problem solving and resolution skills
• Strong internet navigation and website user knowledge
• Email correspondence skills
• Organizational and team work skills
• Conflict resolution skills
• Experience with contact center technologies
• Experience working in a Financial/Banking industry an asset
• Sales, cross-selling, and up selling experience desirable
• Ability to work in a fast paced environment
• Excellent verbal and written communication skills
• Computer proficiency and knowledge of how and when to use reference material and on-line information
• Phone Etiquette skill
• Flexibility in regard to work schedules
• Ability to maintain strict confidentiality with customer account information
• Strong customer services skill

• Minimum high school diploma or equivalent, required
• Prior contact center or customer service experience preferred
• Demonstrated problem solving and decision making skills
• Effective time management and organizational skills
• Experience in Windows and Internet-based environment required

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