At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!

We are currently hiring a Customer Service Representative at our Waterloo location.

Waterloo Location Benefits:
• Brand new renovated building with state-of-the-art technology.
• Close to the mall and major interstate routes.
• Company training is provided.

Position Summary:
The Customer Service Representative will deliver exceptional service chat support to provide the right solution to customers. Important attributes include the ability to translate tech-speak, billing, shipping, product, and eCommerce jargon into everyday understandable terms. Tasks involve leveraging multiple sources and systems for information to stay current on product features, technology changes and events that impact customers. This is a fast-paced, performance-based environment where contacts are monitored, recorded, and assessed.