Customer Service Representative

at Advanced Disposal

Tampa, FL

Posted on Apr. 20, 2017

Full Time, Part Time

***MEET OUR HIRING MANAGERS IN PERSON!!!
***Visit us on April 26th from 10:00am to 2:00pm
***Click Apply now for the location address

Advanced Disposal is NOW HIRING Customer Service Representative(s) to join their team in Lakeland, FL!!!

EXPERIENCE REQUIRED
1 Year

EDUCATION REQUIRED
HS Graduate or Equivalent

POSITION SUMMARY:
Respond to and resolve customer service inquiries, requests or complaints; work directly with sales personnel to maintain customer accounts as necessary.

PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
• Respond effectively and courteously to customer service inquiries, requests or complaints. Return all customer calls in a timely manner
• Notify the appropriate personnel to handle the customer's problems and concerns
• Research and resolve issues in a timely manner
• Review daily reports with the Customer Service Manager/Office Manager
• Enter service and route data into computer for billing and route scheduling purposes
• Service all Residential and/or Commercial accounts by setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations
• Route customers for recycling and trash pick-ups
• Work closely with dispatch to ensure quality assurance
• Assist with collections by reinstating customers, processing reinstatement paperwork and processing collections letters for mailing
• Review and make any necessary changes to weekly MSAR

KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent customer services skills
• Basic customer skills required for inputting and retrieving data
• Strong written and verbal communication skills
• Ability to handle multiple tasks
• Ability to work effectively with others in a team environment

MINIMUM REQUIREMENTS:
Education: High School Diploma, GED and/or equivalent work experience
Years of Experience: One year customer service experience
Preferred: 6-12 months experience with company procedures, products and service, and experience working in a team environment
Certifications: none

***Please Click ‘Apply’ for LOCATION DETAILS to Meet Our Recruiters, and Submit your Resume Today!!!!

**We look forward to meeting you on April 26th!!

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