Customer Service Representative

at Accretive Health

Southfield, MI

Posted on Oct. 13, 2016

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Full Time

Location: Southfield and Kalamazoo, MI

The Customer Service Unit (CSU) represents our hospital clients to patients when they call. Whatever impression is left with them from their call to us is how they feel about the hospital. CSU applies the Accretive Health principles of strong people, excellent processes, and effective technology to provide excellent customer service and better patient outcomes.

This is a great position for anyone who is passionate about helping others and has the charisma to instantly connect with people.

Customer Service Representatives (CSRs) will work as part of a team of professionals that use analytical and relationship-building skills to process a high level of inbound patient billing inquiries. Talk with—and listen to patients like an expert, responding to their needs in a way that satisfies the reason for calling and leaves them with a great experience to tell their friends and family about.

You Have:
High School diploma or equivalent
Excellent customer service skills exhibiting good oral and written communication skills
Moderate computer skills (internet, email, MS Office-ability to work within multiple host systems and company tools
Consistent work history
Friendly conversation and smiling with face and voice

It would be great if you also have:
Call Center experience – Having worked in a call center, candidates who understand what it’s like to be tied to a headset and have cadence of their day dictated by callers
Medical or insurance background or experience - Being somewhat familiar with insurance concepts and/or medical terminology, makes the Accretive way easier
Customer Service experience – Consistent demonstrated success in a service oriented position shows commitment to being a nice person and satisfying customer’s needs.

We offer:
You get to work for the leading Revenue Cycle Management company in the U.S. No other company in this space is larger or better at it than we are!
Qualified candidates will be rewarded with a chance to join a fast growing organization that values each position as an integral component contributing to our overall success.
Great new offices in Southfield, MI—office building has a restaurant, florist, covered parking, and free access to onsite fitness center.
Downtown Kalamazoo location in a historic building near shops and restaurants.
We support our employees with stability, schedule flexibility, and a healthy work-life balance.
Employees receive quality classroom/online instruction, hands-on training and mentoring to ensure their success.
Work alongside cool and friendly coworkers who have a solid work ethic but know how to have fun--pot lucks, team celebrations, employee recognitions, and birthday celebrations.
A fantastic Total Rewards package including very competitive compensation programs with base salary and bonus opportunity, a variety of healthcare/dental/vision programs that are mostly funded by Accretive Health to choose from, work like balance with paid time off for vacations, illness and volunteering, 401k program with company match and much more!

Sound like you? Let’s talk!

Apply in person on Tuesday, October 25th at from 5:30pm to 7:30pm at our Southfield location (click "Apply Now" on this page for address).

About Accretive Health:
Accretive Health is a leading provider of services to healthcare providers. Our business purpose is to help U.S. hospitals, physicians and other healthcare providers more efficiently manage their revenue cycle operations and population-based health management initiatives. Our distinctive operating model that includes people, processes and sophisticated integrated technology, which we refer to as our solutions, helps our customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians and staff. Our customers typically are multi-hospital systems, including faith-based or community healthcare systems, academic medical centers and independent ambulatory clinics, and their affiliated physician practice groups, and in some cases Payer organizations. Our revenue cycle solution spans our customers’ entire revenue cycle, unlike competing services that we believe address only a portion of the revenue cycle or focus solely on cost reductions. The Quality division, our population health management infrastructure spans the entire healthcare delivery continuum and enables providers to manage the health of their patient populations delivering higher quality care while reducing aggregate cost of care.