Customer Service Representative

at Advanced Call Center Technologies

Harlingen, TX

Posted on Aug. 27, 2017


Full Time


$8.00– $10.00 Hourly


Health Insurance, Life Insurance

At Advanced Call Center Technologies we are looking for people that feel accomplished when they are able to help others solve problems, find answers, or complete a piece of a project. If this sounds like you, and you are looking for your own solution to fast track your career - read on!

CSR positions at ACT offer full time work at a stable hourly rate, plus generous bonus eligibility based on several metrics from attendance to performance to employee referrals. ACT sponsors the employee benefits plans for health insurance, keeping your monthly cost low for coverage, so you and your family can get the medical coverage you deserve!

We want to set you up for career success and to do that we provide superior training so you can provide world-class support to our client’s customers.

ACT employees have the opportunity to diversify their knowledge and skillsets, and we provide the paid training to do it!

Associates at ACT enjoy a supportive work community that fosters career growth, offering advancements into an array of industry verticals and our internal operations. We have an interest in developing our talent within to move up into management roles! 96% of the management at Advanced Call Center Technologies started in the Customer Service role – so they understand and can relate to the work that goes into being an All Star CSR.

Our philosophy is to treat each interaction as an opportunity to strengthen loyalty between our clients and their customers - and in turn between us and our clients. To do that, we need to be more than just an outsourced service provider.

We know the most vital part of any solution we provide to our clients is our employees. By combining People, Process, and Technology, ACT can become a transparent partner and the voice of our customers.

The recruitment and management team are actively reviewing applicants and scheduling interviews for immediate start dates. Read over the responsibilities and skills, if you identify with what it takes to be a stellar CSR, click Apply and let us know who you are.

Education requirementsHigh School diploma or General Education Diploma (GED)

Experience requirementsWe are looking for individuals with a minimum of 3 months experience in a customer service focused role.
We are hiring Customer Service Representatives for business lines in Finance and Healthcare and Account Services. Experience in these verticales is not necessary, but is preferred.

QualificationsMust be able to successfully pass criminal background check

ResponsibilitiesEssential Duties and Responsibilities
Customer Service & Sales Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual goals.
You will be answering calls from customers looking for assistance with their account. It could be questions on outstanding balances, credit lines, how to obtain a title or a change of address.
You will be using several computer applications to log and locate information which will be used to identify, research, and resolves customer issues, answer questions, or identify a solution.
With all this information at hand, you are highly responsible for maintaining confidentiality.
A common core element for all successful Customer Service Representatives is to be excellent listener, and effective communicator - knowing when to ask for clarification and how to maintain a positive and persuasive conversation.
On occasion you may need to manage a difficult or emotional customer situation while maintaining your composure.
Foster a helpful work environment by providing support to other Associates and Co-workers when requested.
We want to know what we are doing right and where we can improve, so you will need to ask the customer for feedback on their experience.
Keep an open mind to other's ideas and trying new things.
You will need to be self-motivated to monitor your own work, ensuring high level of quality, efficiency, and standards achieved.

SkillsClear and concise verbal communication skill
Ability to comprehend written instructions
Workplace appropriate written correspondence
Positive, resolution driven, helpfull nature
Ability to build rapport over the telephone
Data entry and basic computer skills
High level of attention to detail, accuracy, and thoroughness
Good time management
Multi-tasking while holding a conversation and documenting information
To quality as Bilingual, must be fluent in written and conversational in both English and other languages on a formal level.

Work hours8 hour work days with various shifts and schedules

If you are ready to fast track your career - take the first step and click "Apply".

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