Posted on Mar. 19, 2018
Full Time, Part Time
Health Insurance, Life Insurance, Company-funded pension plan, Dental Insurance, 401K, Paid vacation, Paid personal time
At American Income Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space. And we don't make overtime mandatory, that is truly optional scheduling. Employees at American Income Life are dedicated to their work that supports our business, and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together, American Income Life provides a company funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent.
After you apply, and we schedule an interview, some of our conversation will be about the different types of Customer Service roles available at American Income Life. Each CSR is dedicated to one focus area of our business, so you won't be bounced from one department to another. You will be given training, coaching, and all the tools to support your success in providing stellar service, knowing the answers, and fixing problems for the people you interact with in your work day.
As a Customer Service Representative, you may choose to be on the team that handles information gathering, data input that supports our underwriting department. Maybe you like to find answers to questions and be helpful with explaining details of a policy and building quick rapport with a customer while focusing on retention. You could also filed the calls, emails, and on-line chat providing prompt and professional support to our customer base with resolving any problems or questions. All of the CSR focuses have a common goal of high customer satisfaction through providing top notch service and support.