Customer Service Representative - eCommerce

at Majorel Canada Inc

Waterloo, ON

Posted on Oct. 15, 2020

Full Time

$15.00 Hourly

***Temporary "work from home" option during COVID-19 Pandemic. ***

Benefits: Health and Life Insurance, Tuition Reimbursement, Vacation Pay, 9 Paid Holidays

Job Description: Perform accurate and efficient front line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling.

Education requirements• High school diploma or equivalent required.

Experience requirements• Prior customer service experience a plus but not required

Qualifications• Knowledge and experience working in order support or with E-commerce environments
• Excellent written and verbal communication skills in required language
• Minimum typing speed of 40 WPM required
• Successfully communicate with customers to gather information and learn about their needs and expectations
• Multitask and manage multiple, simultaneous customer interactions
• Problem solving and troubleshooting skills
• Recognize a sales opportunity and assist a customer to achieve their needs
• Convey information in a manner that is easy to understand and adapt to varied communication styles
• Comfortable in a dynamic and fast-paced environment
• High school diploma or equivalent required
• Intermediate Windows based PC and software knowledge
• Attention to detail
• Customer Centricity

Responsibilities• Provides order support to customer via phone, chat and email
• Respond to general questions and facilitate problem resolution
• Provide information, product recommendations and complete sales based on identified customer needs
• Recommend products and sell/upsell as appropriate
• Provide complete resolutions to customers through process adherence, including internal/external client documentation
• Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process
• Perform other related duties as required

We look forward to your application!


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